Medical Assistant/Administrative Assistant

About the role

We're Excited You're Here!

Looking to join a compassionate community dedicated to providing exceptional mental health outcomes? Community Reach Center is that place. We prioritize empowering individuals living with mental health conditions, engaging with partners to make a lasting impact, and caring for our team on a personal level. Our mission is to enhance community health through evidence-based practices and convenient service locations, ensuring the well-being of our consumers and communities.

At Community Reach Center, we offer more than just a job - we provide an experience that nurtures personal and professional growth. Join us and gain the skills to pursue your dreams while finding fulfillment within our team!

Employee's First Approach

At Community Reach Center, we prioritize an exceptional employee experience. We know that it's imperative to prioritize our employees needs first, so they can be their best selves for the mission we serve. We're eager to work with passionate, forward-thinking, talented, team members.

The Perks

We also believe our employees deserve an exceptional compensation and benefits package.

• Competitive compensation
• 401K with matching
• Wellness Program
• Health Insurance Reimbursement Allocation
• Medical, dental, and vision insurance
• Internal Opportunities & Free trainings
• Shift differential pay when applicable
• Bilingual stipend pay
• 24/7 Employee Assistance Program to support mental health and a balanced lifestyle
• Opportunity for cross-licensure sponsorship if eligible & applicable
• Healthy Work Life Balance
• Excellent PTO & Paid Holiday
• Tuition Reimbursement
• Loan Forgiveness options including National Heath Service Corps, Colorado Health Service Corps and Public Student Loan Forgiveness.

About the Role

This position combines Hospital Navigation and administrative support with direct Medical Assistant duties, with assignments adjusted by the Director of Nursing based on program and clinic needs.

The Medical Assistant/Administrative Assistant ("MA/Admin") supports safe, effective, patient-centered, timely, efficient, and equitable care for Community Reach Center patients and families with complex, predictable and unpredictable healthcare needs.

Responsibilities include daily assignments, role-specific key performance indicators (KPIs), scheduled coverage, and compliance with program manuals, approved workflows, agency policies, and scope of work. Uses Electronic Health Record (EHR) information, agency dashboards, and manager feedback to prioritize tasks, monitor progress, and promptly report barriers to patient access, clinic operations, or task completion.

Performs additional duties assigned by the Director of Nursing.

Essential Functions

• Performs responsibilities in a manner that promotes quality patient care and customer service and satisfaction.
• Prepares patient visits for assigned providers or locations, ensuring schedules, test results, and clinic-specific requirements are available. Reviews schedules before and throughout the day and resolves gaps or conflicts according to the program manual and approved workflows.
• Room patients consistent with clinic needs while obtaining and documenting vital signs, medication list, allergies, and other information as required by clinic.
• As required and competency validated obtain and document a variety of routine procedures: AIMS assessments, BAL, UA, HCG, PHQ9
• Prepares and stocks (daily/weekly) in advance of clinic visit as well as sanitizing rooms between patients.
• Meets program-specific MA KPIs for visit preparation, rooming, outreach, follow-up, scheduling, documentation, and clinic readiness. Understands targets and reporting timelines, monitors EHR reports and dashboards, and promptly reports unmet targets or barriers to the Director of Nursing. Participates in performance reviews and completes agreed improvement actions on time.
• Follows assigned schedules, locations, provider assignments, and coverage plans; arrives prepared and on time. Complies with attendance, timekeeping, break, leave, and schedule-change procedures, obtains required approvals, and promptly reports absences, delays, or coverage concerns to the Director of Nursing. Provides clear handoffs when coverage changes.
• Follows the current program manual, role expectations, approved service model, clinic procedures, documentation standards, and supervision guidance. Reviews updates and completes training, competency validation, and practice changes on time. Seeks clarification and promptly reports deviations or barriers to the Director of Nursing. Performs clinical tasks only within the assigned role, validated competencies, and required direction or delegation.
• Completes appointment calls, reminders, and scheduling outreach under approved procedures. Coordinates appointment options and tracks scheduling needs through completion or documented handoff. Routes medical questions to nursing or the prescriber without providing advice outside the MA role.
• Monitors tasks, messages, and queues throughout the day; prioritizes work and completes accurate documentation and follow-up by program deadlines. Escalates urgent concerns through designated channels and alerts the Director of Nursing before unresolved barriers cause missed deadlines. Retains responsibility until completion or explicit transfer through a documented handoff.
• Participates in required meetings, supervision, chart and workflow audits, and role-specific training. Applies feedback, completes follow-up actions, and reports progress to the Director of Nursing. Uses supplies, appointment capacity, and work time responsibly to support access, quality, and efficiency.
• Hospital Navigation-Referral Management and Tracking: Manages referral communications and hospitalization/discharge notifications for current, former, and new consumers; verifies required consumer information, routes urgent issues, and maintains tracking through appointment attendance or closure.
• Hospital Navigation-Discharge Coordination and Scheduling: Coordinates discharge plans and timely follow-up with hospitals and Community Reach Center teams. Supports referrals, intakes, program assignments, required forms, and crisis-center appointments; communicates appointment details and documents coordination under scheduling guidelines, the program manual, and Hospital Navigation workflow.
• Hospital Navigation-Attendance, Outreach, and Closure: Tracks outpatient attendance, completes missed-visit outreach and coordinates mailed letters, and updates the chart and tracker. Completes closure after appointment attendance or other workflow-defined outcomes and flags repeat hospitalizations for care-team staffing.
• Additional office, clerical, and administrative duties may be assigned.

Core Competencies

• Flexibility and Adaptability: Adjusts to changing priorities, new challenges, and unexpected problems while staying effective and productive. Is willing to learn new skills and use new tools.
• Reliability and Commitment: Follows through on assignments, meets deadlines, arrives on time, is prepared, communicates concerns early, and takes responsibility for mistakes.
• Communication: Shares and receives information clearly, respectfully, and in the right setting. Communicates accurately and professionally in different work situations.
• Learning and Self-Development: Continues to build knowledge and skills, understands personal strengths and growth areas, seeks feedback, uses supervision to improve practice, and applies program manual expectations to daily work.
• Performance and KPI Alignment: Understands assigned KPIs and uses them to prioritize daily work, track progress, and measure results. Uses the assigned program manual, dashboards, supervision, and manager feedback to improve performance. Communicates barriers early and works with leadership on action steps when improvement is needed.
• Code of Conduct, Employee Handbook, Policies, and Emotional Intelligence: Follows the Code of Conduct, Employee Handbook, and workplace policies. Maintains confidentiality, treats others with respect, follows safety and timekeeping expectations, uses technology appropriately, completes required training, reports concerns through the right channels, and understands how their behavior affects others

Definition Set

• Capacity-Based Program: A program that must be staffed and ready during set hours, even when few or no clients are actively receiving services at that moment. Staffing is based on keeping the program open, safe, responsive, and available.
• Service-Based Capacity Program: A program that offers services during specific days and hours. Staffing must allow clients to access support when they need it.
• Caseload-Based Program: A program where staff are assigned to a group of clients over time. Staff schedule appointments, monitor engagement, complete follow-up, coordinate referrals, and provide services based on the assigned program manual, program requirements, and role expectations.
• Evidence-Based and Community-Based Program: A program that follows a specific model, manual, or set of best practices. Staff must follow the model, client needs, scope of work, program manual, program requirements, documentation standards, and supervision guidance for their assigned role.
• Productive Time: Time spent working on behalf of clients. This may include direct services, indirect client services, client support, care coordination, documentation, referrals, outreach, and other work that supports client care.
• Billable Activity: Services that meet billing requirements and generate revenue for the program. Each program and role may have specific billable expectations or KPIs.
• Non-Billable Activity: Work that supports clients but does not create a billable claim. This may include outreach, coordination, preparation, referrals, care coordination, or other documented support in the EHR. These activities may still count toward productivity when documented correctly.

Additional information

Clinical Caseload Monitoring: Reviewing assigned clients, outreach needs, service plan follow-ups, appointment status, documentation, engagement, referrals, barriers, and services within the assigned role and program manual to make sure clients receive needed support and barriers are escalated when needed

Qualifications

• High School diploma or GED required
• Certified or Registered Medical Assistant preferred
• Prefer 1 year of directly related experience
• Understand Medical terminology.
• Communication, organization, time management and clinical skills.
• Bilingual Spanish preferred

Physical Requirements

• Regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting is required,
• Regular, predictable attendance is required.

Schedule and Travel

Monday-Friday 8am-5pm. Based out of Thornton Office, must be able to travel to different locations within Adams County

Pay Range

• Position Pay Range: $24.04-$27.00/hr
• Eligible for Bilingual stipend of $250/month
• Accepting Applications on an ongoing basis
• So-what do you think?

If you've come this far, we're eager to meet you. At Community Reach Center, our passion-driven culture demands unwavering commitment to serving our community. Your dedication to our consumers and community is paramount as we strive to make a real impact in the mental health space. We are hopeful this role will provide you with the experience to pursue your aspirations while finding fulfillment that keeps you committed to our team indefinitely.