Medical Assistant

About the role

It's rewarding to be on a team of people that truly believe in making an impact!

We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

The Medical Assistant (MA) plays a key role in supporting high-quality patient care by assisting physicians and clinical staff in the examination, treatment, and overall care coordination for patients. This role requires both clinical proficiency and administrative capability, ensuring seamless operations and an exceptional patient experience.

Clinical Duties

• Interview patients and document top complaints, health concerns, and medical history.
• Accurately measure and record vital signs including blood pressure (manual/automatic), temperature, pulse, oxygen saturation, height, and weight.
• Perform pre-visit planning and intake procedures.
• Administer vaccines and injections, ensuring documentation in all applicable systems.
• Conduct point-of-care testing: COVID-19, flu, glucose, urine dipstick, PT/INR, etc.
• Conduct phlebotomy, prepare laboratory requisitions, and manage specimen collection and transport.
• Assist with EKGs, spirometry, RetinaVue imaging, and other diagnostic workflows.
• Maintain infection control standards including proper use of PPE and disposal of biohazard materials.
• Prepare and sanitize treatment/exam rooms in accordance with safety protocols.
• Operate emergency equipment such as AEDs as needed.

Administrative Duties

• Support providers by prepping encounters in the EMR (e.g., eCW), including documentation setup and chart reviews.
• Reconcile medications and assist with prescription refill requests.
• Schedule appointments and manage follow-up coordination.
• Print and review End-of-Visit Summaries with patients.
• Coordinate referrals and hand-offs to specialists or care coordinators as needed.
• Update visit status, verify pharmacy details, and close encounters in a timely manner.
• Participate in care gap closure efforts by documenting and assisting with HEDIS measures (PHQ-9, COA, fall risk, cancer screenings, A1c, etc.).

Care Coordination & Patient Engagement

• Assist with appointment confirmations and follow scheduling protocols.
• Support transportation scheduling when applicable.
• Promote and assist with Patient Portal enrollment.
• Make outreach calls for wellness checks, emergency preparedness, or appointment rescheduling.
• Serve as a compassionate advocate for patients, helping them navigate care and recoveries post-hospitalization or urgent care visits.
• Collaborate with front desk and clinical teams to ensure smooth clinic flow.

Operational & Systems Support

• Clear telephone encounters and respond promptly to clinical messages.
• Maintain up-to-date e-filing of documentation (within 48 hours).
• Monitor faxes and EMR "Jellybeans" and task buckets for timely action.
• Utilize tools such as Availity, state immunization portals, lab portals (LabCorp, Quest), diagnostic/specialist portals, and internal ticketing systems (Cano.Net).
• Understand and support prior authorization processes.

Education & Experience

• High School Diploma or equivalent.
• Graduation from an accredited Medical Assistant program or Medical Assistant certification.
• Active and current Basic Life Support (BLS) certification.
• Minimum of two (2) years of relevant experience as a Medical Assistant.
• Fluency in both English and Spanish is required.
• Proficiency with electronic medical records (preferably eCW).
• Ability to lift, move, and assist patients as needed (Gait training/ADA training recommended).
• Certification in Medical Translation

Required/Preferred

• Education Level
• Discipline
• Required
• High School Diploma or equivalent

Knowledge, Skills & Proficiencies

• Microsoft Office (Excel, Word, PowerPoint, Teams).
• Power BI and Oracle (expense management).
• TripMaster or similar transportation scheduling software.
• RingCentral communication platform.
• Workday (HR/time management platform).

Behavioral Competencies

• Compassionate and patient-centered approach to care.
• Strong interpersonal and communication skills.
• Team player with a collaborative mindset.
• Adaptable, organized, and detail-oriented.
• Committed to upholding confidentiality, integrity, and quality standards.

Incentive

This position is eligible to receive a performance bonus each calendar year based upon the Company's achievement of certain financial targets and the achievement of metrics relevant to your position.

Benefits

At Cano Health, we are convinced that our success comes from our amazing team of associates. Our commitment is to offer you an exclusive associate benefit package, which is competitive and affordable, to help you take care of yourself and your family. Our plans include medical, dental and vision benefits, 401(k) retirement savings plan, paid time off, company holidays, short-term and long-term disability, life insurance and many more.

Physical Requirements

• This position works under usual office conditions.
• The associate is required to work at a personal computer as well as be on the phone for extended periods of time.
• Must be able to stand, sit, walk and occasionally climb.
• Physical demands include ability to lift up to 50 lbs.
• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job.

Work Conditions

• Work will involve constant driving/traveling to assigned clinics/territories.
• Travel Required
• Amount of Expected Travel

Details

Yes

0-25%

Flexibility to travel to clinical sites as needed.

Tools & Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.