Medical Assistant

Current Employees

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About the role

The Medical Assistant (MA) will support and facilitate clinic operations by performing clinical, clerical, and technical duties, including patient rooming, documentation during visits, assisting with minor procedures, managing supplies, supporting Telehealth services when applicable, and flexing to administrative support when needed. This role requires strong communication skills, clinical competence, and the ability to work both independently and collaboratively to ensure an optimal care experience for patients and families.

Key Responsibilities

• Escort patients from waiting room(s) to exam room(s), confirming date of birth and ensuring patients are in the proper attire required for their visit
• At relevant sites, MAs will walk patients to radiology or POPs rooms/waiting areas, in addition to rooming for clinic
• Obtain patient vitals (height, weight, temperature, pulse, BP, etc.), draw blood, and conduct basic medical history (including chief complaint, medication history, social history, and family history)
• Monitor and report patient condition throughout their visit
• Ensure infection prevention protocols are followed
• Conduct Telehealth intake tasks - document vitals, medical history, and encounter details
• Escort patients to check out and update rooming status in Epic
• Monitor Epic DAR and communicate with all relevant teams (front desk, radiology, POPs, etc.) to ensure timely rooming and patient handoffs
• Direct physicians and APPs to patient rooms based on Epic DAR status
• Communicate effectively with patients, families, and other staff
• Provide patients with updates on delays, next steps, and answer non-clinical questions
• Assist in patient education regarding casting care, surgical prep, and discharge instructions
• Maintain patient confidentiality
• Prepare exam rooms daily; stock and maintain supplies and equipment
• At relevant sites, support cast room setup, cleaning, and supply management
• Troubleshoot clinical equipment and coordinate service as needed
• Participate in outreach clinics and support continuity of care initiatives
• Prepare and manage Telehealth rooms and equipment
• Accurately input patient data (vitals, medications, allergies, immunizations, and intake notes) into Epic
• Compile and share departure summaries with patients
• Support follow-up scheduling and direct patients
• Perform clerical duties including copying, faxing, scanning, and other correspondence handling
• Clean exam rooms between patients
• Support Physician Clinic order entry process according to established SCMG guidelines and workflows
• Maintain current CMA and Basic Life Support (BLS) certifications
• Attend required meetings, in-services, and complete ongoing education, and competency training
• Participate in department performance improvement and safety training

Required Qualifications

• Medical Assistant Certification
• Basic Life Support (BLS) Required within 30-90 days of hire

Preferred Qualifications

• 1 year Pediatric/Ambulatory Care
• EMR Systems
• Spanish proficiency
• Familiarity with Microsoft Office tools, HIPAA, infection control, and patient safety protocols

Compensation is determined based on years of relevant experience and departmental equity.