Medical Assistant (MA)- Float Pool (32 Hours)

About the role

Job Type: Regular

Scheduled Hours: 32

Job Summary

Reports to the Workforce Support Manager, the Medical Assistant provides clinical support to the physician and mid-level providers. The Medical Assistant provides instructions to patients as directed by the providers. The Medical Assistant is also responsible for compliance with all OSHA/CLIA and HIPAA regulations and ensuring completion of all duties vital to business operations.

About the role

Job Title: Medical Assistant Tier I- Float Pool (32 Hours)

Travel Requirements/ BENEFITS

• Travel required - daily travel to assigned site, location varies throughout SEP system based on staffing support needs (Kentucky + Indiana)
• Paid Time Off
• Medical, Dental, and Vision
• 403b with Match
• Opportunity for Career Growth

• LICENSES AND CERTIFICATIONS: None required
• EDUCATION: Minimum: H.S. Diploma/GED

MUST have one of the following

• 1 year MA, CNA, PCA, STNA, or SEH Clinical Care Tech experience.
• Completion of MA Program including hands-on MA externship.
• Completion of SEP Internship.
• Completion of EMT certification.
• Degree in Health or Biological Sciences inclusive of hands-on clinical patient care activities such as Athletic Trainer
• Escort patients to exam rooms, interview patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patients' chart.
• Document the appropriate patient history in patients' chart.
• Provide clear direction to the patient, address patient concerns about the exam and document appropriately in-patient chart.
• Prepare the patient for the exam.
• Assist the provider(s) during the examination.
• Perform nursing procedures under the supervision of the providers.
• Provide instructions to patient under direction of the provider(s).
• Collecting/preparing laboratory specimens and performing basic laboratory tests.
• Preparing and administering medications as directed by the provider.
• Ensure all information is complete and accurate in-patient chart.
• Ensure completion of all forms vital to the revenue cycle (i.e. verification/clarification of orders, waivers for non-covered services, encounter form)
• Maintain adequate level of supplies in exam rooms and workstation.
• Clean and disinfect exam rooms.
• Perform cleaning, maintenance, and/or sterilization of equipment and instruments. Report malfunction of equipment to appropriate supervisor.
• OSHA, CLIA and HIPAA compliance.
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
• Assist with completion of patient requests.
• Take telephone messages and provide feedback and answers to patient/provider/pharmacy calls.
• Triage and process messages from patients and front office staff to providers.
• Completion of referral process/outpatient test scheduling, and precertification.
• Timely and accurate filing/distribution of all patient information.
• Interact with Central Billing Office as needed to resolve patient issues.
• If working as a scribe, will follow guidelines for scribing as described in the Scribe policy.
• Other duties as assigned by the Clinical Coordinator or Practice Manager.
• Serve as a Subject Matter Expert (SME) for clinical compliance initiatives while supporting education and training efforts as needed.
• Support front-end operations through cross-functional PSR coverage, ensuring efficient workflow and adherence to best practices.
• Maintain accurate site assignments, schedules, and timecards, proactively communicating staffing and scheduling needs with leadership.
• Facilitate effective communication and information sharing across teams using Outlook and Microsoft Teams to support operational excellence.
• Ability to manage and prioritize multiple tasks, knowledge of Excel, Word, Outlook and PowerPoint
• Ability to learn other computer skills.
• Must have good organizational skills and work professionally with doctors, hospital administration and management, SEP employees and the public.
• Demonstrated ability to work successfully in a team-based decision-making culture.
• Demonstrated ability to work independently resulting in effective outcomes and on-time performance.
• Experience in planning and coordinating multi-disciplinary communications strategies, strategic initiatives, and events.
• Must respond and follow through to requests from customers promptly.
• Must work carefully and precisely with attention to detail.
• Must utilize resources wisely.
• Performs duties willingly and with initiative. Shares necessary information so co-workers can do the same.
• Cooperates with other departments and work groups.
• Effectively manages personal schedules, shifting assignments, and changing workflows with minimal oversight; adapts quickly to new sites, environments, and operational needs.
• Responds promptly and professionally to electronic communications, ensuring timely resolution, accurate documentation, and appropriate follow-through.
• Proactively supports and coaches peers, fosters positive working relationships across practices, and role-models expected behaviors and organizational values when working across sites.
• Demonstrates a strong understanding of organizational policies, procedures, and standards of conduct; consistently ensures compliance in daily work, including accurate and timely submission of mileage and reimbursement requests.

FLSA Status: Non-Exempt

• Right Career.
• Right Here.
• If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth.
• We take care of patients and each other.