Medical Assistant - Patient Advocate

About the role

Amaze Health delivers concierge-style virtual care that feels like having a trusted "doctor friend" on call 24/7, for everything from sudden illnesses to chronic conditions and mental health. As a true partner, we simplify the healthcare maze, guiding patients with clarity, compassion, and confidence while empowering them to take control of their health. Beyond treatment, we provide partnership, helping people feel heard, supported, and cared for throughout their journey. Join us as we transform healthcare, one patient at a time.

Are you a tech-savvy and empathetic Medical Assistant eager to transform patient care in a virtual environment? At Amaze Health, we are trailblazing innovative healthcare solutions, and we're on the lookout for a talented individual to join our progressive team. This is your opportunity to lead the way in the telehealth revolution, utilizing technology to provide outstanding care and truly influence patients' lives, all from the convenience of a remote position.

As a Medical Assistant, you will serve as a vital link between our patients and healthcare providers in a digital-first setting. You will combine your clinical expertise with excellent communication abilities to ensure a seamless and nurturing virtual care experience. We are in search of a proactive and flexible professional who is enthusiastic about the convergence of technology and healthcare. Your distinctive skills will enable us to deliver exceptional care in a modern, accessible manner.

Responsibilities

• Enhance the Virtual Patient Experience: Guide patients through their telehealth journey, ensuring comfort and readiness for virtual appointments.
• Provide Comprehensive Virtual Support: Conduct patient intake, update medical histories, verify medications, and document visit details in our EMR system.
• Facilitate Seamless Telehealth Appointments: Assist providers during consultations by managing patient queues, sharing relevant information, and coordinating follow-up actions such as e-prescriptions and scheduling.
• Master Digital Health Tools: Navigate our telehealth platform with confidence, troubleshooting basic technical issues for patients and providers.
• Manage Digital Administrative Tasks: Maintain accurate electronic health records, coordinate virtual referrals, and communicate securely with patients through messaging platforms.

Requirements & Qualifications

• High school diploma or equivalent, plus completion and active certification in an accredited Medical Assistant, Paramedic, or EMT program.
• At least 5 years of experience in primary care, specialty, or urgent/emergent care.
• Strong technical skills with EMR systems, telehealth platforms, and video conferencing tools.
• Excellent written and verbal communication for patient support via text, email, and video.
• Problem-solving ability and adaptability in a fast-paced virtual care environment.
• Detail-oriented with strong organizational skills for accurate documentation and coordination.
• Comfortable working onsite at Amaze Health's Denver office (Bellview & I-25).

Benefits & Perks

• An inclusive, team-driven culture where your voice is valued and collaboration is the norm.
• Opportunities to deepen your expertise in patient advocacy, insurance processes, and healthcare operations.
• A sense of mission-be part of a team that helps patients find clarity, access, and peace of mind at critical moments.
• A comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, and a 401(k) plan.
• Pay range for this position is $50,000 - $70,000 annually.

If you're ready to help patients overcome obstacles and simplify the healthcare journey, we'd love to meet you. Join us and see the difference you can make-one conversation at a time.