Medical Assistant/Patient Service Specialist

About the role

Under the supervision of the Practice Manager, the Medical Assistant I will function as a member of the clinical team and complete assigned daily clinical operations to ensure smooth day-to-day operations in the physician practice. This includes medical/nursing support to provider staff in the ambulatory setting, prepping the patient and seeing them through the entirety of their visit.

Essential Responsibilities / Duties

• Rooms patient and prepares the patient for the provider visit.
• Takes vital signs as necessary. Responsible for accurate blood pressure, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
• Records patient history, chief complaint, pharmacy information, prescription list, into EMR for physical.
• Obtains required consents, completes required forms as needed for specific visit types.
• Performs in-office testing and EKGs as needed. Required to perform controls on specific in-office tests.
• Assists provider with in-office medical procedures.
• Properly labels all specimens, adhering to BMC policy.
• Chaperones Providers as required.
• Administers vaccines and medications as ordered by provider, adhering to BMCHS practice policies.
• Responsible to follow TCM (Transitional Care Management), CCM (Chronic Care Management) and RPM (Remote Patient Monitoring) workflows if active in the practice.
• Stocks rooms and monitors expiration dates of exam room supplies.
• Monitors and logs medication/vaccine refrigerator temperatures.
• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
• Follows scheduling rules and direct schedules patient visits in other BMC practices.
• Reviews schedules (clinical pre-visit review) to ensure the provider has what the patient visit is for. Example: results, consult notes, hospital notes etc. If not available, contacts facility or other practice to obtain them.
• Schedules patient appointments and appropriate testing as ordered by provider upon check out from appointments or any other time as requested.
• Performs outreach to select patient groups as directed for patient care and quality and then schedules specialty appointments and testing as required.
• Responsible for informing manager of clinical supply needs or assisting with ordering.
• Responsible for obtaining prior authorizations and/or insurance referrals as per practice need.
• Works assigned tasks per electronic medical record task list.

Other duties and responsibilities as assigned

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required)

Required Education and Experience

• High School Diploma or equivalent; no prior experience required
• One to three years of medical assistant experience required
• PREFERRED EDUCATION AND EXPERIENCE:;
• Education from approved medical assistant program
• CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED:
• N/A

Certifications, Licenses, Registrations Preferred

• Certified Medical Assistant Certification

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

• Strong customer service skills.
• Excellent communication and interpersonal skills required.
• Must be able to work independently with little supervision.

Compensation Range

$16.35- $22.84

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness.

In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

Note

This range is based on Boston-area data, and is subject to modification based on geographic location.