Medical Assistant/Receptionist - Aesthetics

Key Responsibilities

• Warmly welcome patients and guests; manage check-in, check-out, appointment flow, and communication between patients, clinicians, and clinic leadership.
• Acts as an example of Wynn & Encore employee culture and is committed to exemplifying and holding staff accountable to our Values, Behaviors, and Actions.
• Manage multi-line phones, voicemail, email, and patient messaging with professionalism, accuracy, and prompt follow-through.
• Schedule, confirm, reschedule, and coordinate appointments while optimizing clinician schedules, device/room utilization, and clinic efficiency.
• Maintain accurate patient demographic, medical, consent, and appointment information within the electronic medical record and other operational platforms.
• Collect payments, process deposits and refunds, provide receipts, and ensure accurate completion of daily financial and point-of-sale transactions.
• Provide approved, standardized information regarding clinic services, treatment preparation, general recovery expectations, memberships, packages, and Lancer Skincare products; do not make individualized medical, skincare, or treatment recommendations unless specifically directed by a licensed clinician.
• Coordinate patient arrivals, treatment-room readiness, clinician timing, and post-treatment checkout to ensure a seamless transition between front-of-house hospitality and clinical care.
• Protect patient confidentiality and ensure all communications, records, and transactions comply with HIPAA requirements and clinic policies.
• Other job duties as assigned

Medical Assistant & Clinical Support

• Assist the Medical Director and Aesthetics Nurse Practitioner with aesthetic consultations, treatments, and procedures under the direction and supervision of the clinical team.
• Prepare treatment rooms, supplies, and equipment for aesthetic procedures; follow all sanitation, disinfection, sterilization, infection-prevention, and safety protocols.
• Complete assigned patient intake responsibilities, including medication and allergy reconciliation, relevant medical-history updates, vital signs, and documentation within the medical record.
• Capture consistent, standardized before-and-after clinical photography and assist with approved skin-imaging or diagnostic-mapping systems.
• Assist with skin preparation, application of topical anesthetic agents, patient positioning, comfort measures, and other delegated clinical duties within the individual's training and permitted scope.
• Review clinician-approved pre-treatment and post-treatment instructions with patients; promptly refer clinical questions or concerns to the appropriate licensed clinician.
• Monitor patient comfort during procedures and communicate any change in condition, unexpected response, or safety concern to the treating clinician immediately.
• Clean and reset treatment rooms between patients; maintain a pristine, organized, and inspection-ready clinical environment.
• Track clinical, administrative, retail, and skincare inventory; assist with ordering, receiving, stocking, expiration-date monitoring, and inventory reconciliation.
• Support follow-up communications, record requests, consent completion, treatment documentation, and other administrative or clinical workflows as directed.

General Clinic Support

• Support clinic events, patient-education initiatives, product launches, VIP visits, and other operational needs while maintaining the clinic's standards of professionalism and discretion.
• Adapt to new technologies, services, protocols, scheduling procedures, and operational systems as the clinic evolves.
• Collaborate closely with clinicians, leadership, hospitality teams, and other staff members to maintain efficient and consistent patient care.
• Perform other administrative and clinical duties as assigned; remain prepared to transition smoothly between front desk and medical-assisting responsibilities based on daily clinic needs.

Qualifications & Requirements

• Current national Medical Assistant certification, such as CMA, RMA, or CCMA, or another credential approved by Wynn Resorts and clinic leadership; certification must remain active throughout employment.
• Current Basic Life Support certification.
• Must be able to obtain a Health Card from the Southern Nevada Health District.
• Minimum of two years of experience in medical aesthetics, dermatology, plastic surgery, cosmetic medicine, or a comparable luxury healthcare environment; direct experience with both patient-access/front-office workflows and clinical support is strongly preferred.
• Demonstrated experience with patient scheduling, telephone management, check-in and check-out, payment processing, medical records, and clinical room support.
• Strong proficiency with electronic medical record systems, scheduling software, point-of-sale platforms, Microsoft Office, and other clinic-management technologies.
• Ability to rapidly develop comprehensive knowledge of the clinic's services and the Lancer Skincare product line, including approved product uses and their integration into provider-directed treatment plans.
• Proven ability to prioritize competing demands and move gracefully between high-touch front desk responsibilities and clinical support duties.
• Exceptional verbal and written communication skills; polished appearance, professional demeanor, sound judgment, and a service-oriented mindset.
• High attention to detail; consistent accuracy in scheduling, documentation, payment handling, patient communication, and clinical preparation.
• Strong understanding of patient privacy, HIPAA requirements, infection-prevention standards, and the professional boundaries of the Medical Assistant role.
• Ability to remain composed, discreet, and solutions-oriented when assisting high-profile or privacy-sensitive patients.
• Commitment to embodying the core values, service expectations, and luxury hospitality standards of Wynn Resorts and Wynn/Encore Lancer Aesthetics Clinic.
• Ability to stand for extended periods, move between the reception and clinical areas, and lift or transport routine medical and office supplies.
• Flexibility to work evenings, weekends, holidays, and special events as operationally required.