Medical Assistant (Remote, W2)

About the role

• Location: 100% Remote - United States
• Employment Type: Full-Time W2 Hourly
• Compensation: $25 per hour

About the Role

We are seeking dedicated and skilled Medical Assistants (MA's) to join our Telehealth Services team. Shifts may vary between the hours of 8:00 a.m. - 8:00 p.m. EST, with weekend, and holiday shifts compensated at a rate of $25.00 per hour. This role is 40 hours per week with 5 8-hour shifts Monday-Friday with rotating weekends (One weekend every 6-8 weeks to include Saturday and Sunday.

When you work the weekend, you will have the following Monday and Tuesday off). Your schedule will need to be in the window of our call hours of 8am-8pm EST. Example: you could work 8am-4:30pm or 11am-7:30pm etc. depending on your preference.

This role is pivotal in supporting our healthcare providers and patients through a variety of tasks, including scheduling medical appointments, engaging in Remote Therapeutic Monitoring (RTM) and Remote Patient Monitoring (RPM), managing documentation and record-keeping, and ensuring effective patient engagement and communication.

Key Responsibilities

• Scheduling and Coordination: Efficiently schedule and coordinate medical appointments between patients and healthcare providers. Manage calendar appointments and send reminders to ensure timely healthcare delivery.
• Remote Monitoring: Participate in RTM and RPM activities by assisting in the setup, monitoring, and follow-up of patients using remote health monitoring devices.
• Communicate with nurse and/or patient's provider as appropriate to address any health-related issues or questions.
• Documentation and Record Keeping: Maintain accurate and up-to-date patient records, including medical histories, treatment plans, and encounters. Ensure compliance with healthcare regulations and privacy laws.
• Patient Engagement: Serve as a primary point of contact for patients, providing them with information, answering their queries, and ensuring they feel supported throughout their care journey.
• Communication: Facilitate effective communication between patients, healthcare providers, and other team members. Ensure that all stakeholders are informed about patient care plans and updates.
• Additional responsibilities may be assigned as needed.

What We're Looking For

Required

• Certified Medical Assistant (CMA) or relevant clinical experience preferred
• Previous experience in remote patient monitoring, telehealth, or care coordination is a plus
• Proficiency in using telehealth platforms and virtual communication tools.
• Strong communication and interpersonal skills, with the ability to establish rapport with patients remotely.
• Excellent organizational and time-management abilities to manage virtual visits and appointment schedules efficiently.
• Knowledge of medical terminology.
• Familiarity with electronic health record (EHR) systems and documentation procedures.
• Commitment to maintaining patient confidentiality and adherence to HIPAA guidelines.

Additional information

In this role, you play a critical part in improving patients' access to care and ensuring their well-being. Your dedication to virtual care and Clinician scheduling will contribute significantly to the overall healthcare experience and promote better health outcomes for our patients.

Work Location Requirement

• This is a remote U.S.-based position.
• Employees must perform all work physically within the United States.
• International work is not permitted during scheduled work hours.

Work Environment

This is a remote position and may be "on camera" at any time. The Medical Assistant will work from a home office, requiring reliable internet connectivity and a secure, private workspace.

Technical Requirements

• Computer:
• Windows or Apple (macOS) Computer ONLY (NO Chromebooks, Linux Machines, or Smartphones)
• Must have at least Windows 10 or macOS 14 Sonoma.
• Hardware:
• Processor: Intel Core i5 or AMD Equivalent (Windows); Apple Silicon (Macs)
• RAM: 16 GB
• Headphones: Wired headphones required for optimal audio quality. (NO built-in mics)
• Internet Speed: Meet minimum internet speed requirements (100 MBPS download speed and 50 MBPS upload speed). Must have an ethernet cable connecting computer directly into router.
• Browser and System: Use Google Chrome with Amazon Workspaces (regardless of computer type).
• Webcam: A webcam is required for video calls. Most laptops have a built-in webcam, which is acceptable. If your computer does not have a webcam, you will need to use an external webcam.
• Recommended Equipment: A second monitor is highly suggested for laptop users; dual monitors for PC users.