Medical Assistant- Trainer - Full Time - Midtown/Desoto

About the role

Job Title: Medical Assistant - Trainer

Position Overview

The Medical Assistant - Trainer provides patient care in the clinic under the direction of a provider while serving as a clinical resource for Medical Assistants. Working under limited supervision, this role adapts procedures, processes, and techniques to meet the more complex requirements of the position. The Medical Assistant - Trainer provides orientation and training support to new hires, answers clinical questions, and serves as a resource for clinical team members while modeling behavior consistent with the Mission, Vision, and Values of West Cancer Center.

Key Responsibilities

• Provides orientation and training to new Medical Assistant hires on clinical workflows and responsibilities within the physician office.
• Provides training support for competency requirements of new hires and assists as needed with competency checkoffs for Medical Assistants.
• Serves as a clinical resource by answering questions and supporting Medical Assistants in daily practice.
• Proactively fulfills patient care responsibilities as requested by physicians or other clinicians.
• Performs clinical medical assisting responsibilities as required.
• Fulfills environmental responsibilities, including setting up exam rooms, instruments, and equipment.

Education & Experience

• Required:
• High school diploma or equivalent.
• Minimum of three (3) years of West Cancer Center experience that includes training employees OR five (5) years of experience working in a medical facility as a Medical Assistant, including one (1) year of experience as a trainer.
• Current certification as a Medical Assistant through one of the following:
• American Association of Medical Assistants (AAMA)
• National Health Career Association (NHA)
• National Center for Competency Testing (NCCT)
• National Association of Health Professionals (NAHP)
• Registered Medical Assistant (RMA), American Registry of Medical Assistants
• Basic Life Support (BLS) certification through the American Heart Association.
• Preferred:
• Graduate of an accredited medical assisting program.

Skills & Abilities

• Strong written and verbal communication skills with the ability to work tactfully and professionally with patients, families, and physicians.
• Demonstrated proficiency in Medical Assistant competencies and skills checklists.
• Ability to train new hires in patient interaction standards, including greeting patients appropriately and using patient names.
• Ability to support Medical Assistants in working independently and as part of a multidisciplinary team.
• Proficiency in EMR navigation and documentation, including reviewing computer reports using evidence-based guidelines.
• Demonstrated proficiency in motivational interviewing and teach-back techniques.
• Ability to act quickly and appropriately in emergency situations.

Why West Cancer Center is a Great Place to Work

• Meaningful Impact: Support patients and clinical teams during critical moments of care.
• Collaborative Culture: Work alongside a dedicated multidisciplinary oncology team.
• Professional Development: Contribute your expertise while supporting the growth of others.
• Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.

Pay and benefits

No nights, weekends, or holidays. Comprehensive benefits package.

Join Us

If you are an experienced Medical Assistant with a passion for patient care and supporting clinical team development, we invite you to apply. Join West Cancer Center as a Medical Assistant - Trainer and help support high-quality oncology care across our clinics.