Medical Laboratory Scientist II

Job Summary

In addition to the responsibilities listed below, this position is also responsible for performing highly complex laboratory tests/procedures to provide data for use in treatment and diagnosis of disease; supporting pre-analytical processes to ensure timely and appropriate patient care; operating lab equipment with moderate supervision; identifying and escalating issues that may arise during testing processes; troubleshooting equipment issues that arise when running tests with moderate guidance; and developing an understanding of techniques used in specialty fields (e.g., microbiology, histopathology, hematology, diagnostic immunology, immunohematology, chemistry, or morphological examinations).

Essential Responsibilities

• Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. Listens to, addresses, and seeks performance feedback. Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage / improve them. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. Assesses and responds to the needs of others to support a business outcome.
• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports the completion of priorities, deadlines, and expectations. Identifies and speaks up for ways to address improvement opportunities.
• Maintains testing and training standards by: routinely reviewing technical and/or non-technical training materials for accuracy and relevancy; and engaging in regular, in-service, and competency training.
• Maintains compliance and accreditation by: following policies and work instructions in alignment with applicable regulations, license requirements, accreditation standards, and inspection checklists pertaining to laboratories and facilities where testing is performed; participating in the adherence to all requirements related to the recruitment, processing, testing, storage, and distribution of materials and samples; supporting accreditation inspection processes, including communication with inspectors, lab supervisors, and managers; participating in the license renewal process; and updating technical and/or non-technical documentation with guidance.
• Serves as a link between medical laboratory services and other services by: developing basic awareness of regulatory/accreditation changes and issues, inspection citations, current events, and trends relevant to services, quality, and training; supporting immediate team members to proactively evaluate and improve technical and/or non-technical quality management systems; executing on collaboration across internal teams locally to coordinate and align lab operations, quality, and utilization; and learning to follow local and national standards and regulations, and use technology and initiatives.
• Maintains medical laboratory operations and improves processes by: executing efficient operations, quality, service, patient safety, member/customer satisfaction, and cost effectiveness through evaluation and standardization of technical and/or non-technical services and processes; supporting the implementation of work plan processes to improve systems across the continuum of care; monitoring new testing methodologies, processes, and technology that have the potential to improve service, quality, and/or efficiency; resolving routine laboratory and patient/member problems; supporting teamwork and a progressive work environment; contributing to day-to-day laboratory operations; learning to leverage inventory and maintenance systems, maintain supplies inventory, and prepare usage and costs; and assisting with ongoing technical and/or non-technical project management and status reports.
• Coordinates service quality by: learning to apply applicable policies and procedures for audit and process improvement projects; following general instructions when conducting internal audit processes to verify quality of technical and/or non-technical processes; escalating deviations from expected quality control results to more senior personnel; contributing to the testing and verification of results before sharing; collecting, preparing, and running specimens, ensuring they are processed according to established time and quality standards; participating in proficiency testing processes; and reporting workflow concerns/problems.