Medical Receptionist - Highlands Family Medicine

About the role

Join Our Team as a Front Desk Receptionist!

Are you a friendly and organized individual with a passion for providing excellent customer service? We are looking for a dynamic Front Desk Receptionist to be the welcoming face of our healthcare facility. If you thrive in a fast-paced environment and enjoy making a positive impact on patients' experiences, we want to hear from you!

Key Responsibilities

• Warm Welcome: Greet and direct visitors with a smile, providing clear instructions and ensuring they feel comfortable and informed.
• Efficient Administration: Handle copay collections, appointment scheduling, paperwork preparation, and reminder phone calls with precision and care.
• Accurate Data Management: Keep patient files up-to-date and balanced, ensuring all information is entered correctly.
• Professional Communication: Answer calls professionally, screen and take messages, and address caller needs with a focus on exceptional customer service.
• Supportive Office Role: Assist with computer input, typing, scheduling, form preparation, correspondence, data compilation, and various projects to support the office team.
• Organized Environment: Maintain office equipment and supplies, keeping the reception area clean and orderly.
• Versatile Duties: Take on additional tasks and projects as needed, contributing to the overall success of the team.
• Positive Patient Experience: Create a lasting, positive impression on every patient who walks through our doors.

Qualifications

• Education: High school diploma or equivalent.
• Experience: At least 1 year of receptionist experience, preferably in a healthcare setting.
• Technical Skills: Proficiency in MS Word, Outlook, Excel, and EMR systems (preferably Allscripts).
• Interpersonal Skills: Excellent communication skills to interact effectively and courteously with callers, physicians, and staff.
• Organizational Skills: Strong ability to prioritize, multi-task, and pay close attention to detail.
• Team Player: Ability to work well within a team.
• Independent Worker: Capable of working independently in a high-stress environment with strong organizational skills.

Salary Range

Hourly Pay Range: $19.29-22.05

Additional Compensation: Eligible for quarterly performance bonus based on individual and/or company performance

Benefits

• Includes medical, dental, and vision insurance; 401(k); paid time off (PTO); and Employee Assistance Program (EAP)
• Application Deadline: Open until filled. Applications will be reviewed on a rolling basis.