Medical Receptionist (Memphis, TN)

About the role

Ranked one of Tennessee's top places to work, MHC is a rare and special place where outstanding company culture is intentional. Where clients and associates are treated the same, as equals.

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee.

Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Although based out of Nashville, we serve several communities across middle and East Tennessee with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

If you are interested in joining a team that is caring, collaborative, innovative and energizing this might be a great place for you!

About the role

Schedule: Monday-Friday, 8:00 AM - 4:30 PM (onsite)

Job Summary

This position is responsible for the coordination of scheduling appointments for consumers and Medical Operations. Assist with administrative support to Medical Operations staff.

Responsibilities

• Maintain and coordinate scheduling of new and return appointments for consumers with physicians and nursing staff. Assure a system of communication of these appointments to appropriate staff.
• Schedule transportation for return appointments when necessary via assisting consumers in communicating with internal and external transportation companies.
• Answer phones promptly and courteously, retrieving messages when needed.
• Assume responsibility for the maintenance of professional calendars and schedules of Medical Operations.
• Prepare and distribute daily appointment schedules to physicians, nurses and appropriate staff.
• Ensure that consumers are checked. Leave no consumer waiting for an extended period of time without checking on them.
• Present and maintain friendly customer service attitude.
• Provide administrative support to Medical Operations staff as coordinated through the Clinic Administration Team to include faxing, filing and distributing the mail.
• Keep the lobby, kitchen area and desk area neat and clear of boxes and other clutter.
• Assist with insurance verification, scanning insurance cards, verifying coverage, and reporting any errors.
• Collect co-pays and makes change.
• Performs other duties as assigned.

Requirements

• High school diploma or general education degree (GED)
• Previous health care administrative experience preferred
• Valid Tennessee Driver's License
• Acceptable Motor Vehicle Report (MVR)
• Acceptable Criminal Background Investigation
• Personal Automobile Insurance

About You

Customer Service/Approachability Skills

• Builds appropriate rapport with consumers and teammates
• Maintains friendly customer service attitude
• Is pleasant and gracious
• Ability to listen well and with interest

Communication

• Able to communicate with diverse others
• Notifies supervisor of concerns, issues or ideas

Dependability

• Schedules PTO in advance
• Completes tasks necessary as assigned

Time Management/Organization

• Schedules appointments correctly and quickly
• Maintains efficient front desk flow
• Able to prioritize
• Able to multi-task

Team Oriented

• Assists other AA's with front desk responsibilities as needed
• Assists MHC clinic and other departments as needed
• Flexible to changes

Benefits

Mental Health Cooperative offers a full comprehensive bene t plan for you to participate in. The following products are available:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Pet Insurance
• Basic Life and AD&D Insurance
• Short- & Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for medication and mental health
• Gym membership discounts