Medical Secretary

About the role

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America's physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties-from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido's $60M Series B. More info at Akidolabs.com.

The Opportunity

The Medical Secretary provides essential administrative and clerical support to ensure efficient operations at Rhode Island Primary Care Medical Group. This position serves as a critical communication hub between patients, providers, clinical staff, and external stakeholders in a multi-site medical practice environment. The Medical Secretary maintains accurate medical records, manages scheduling and correspondence, and ensures seamless coordination of patient care activities.

What you'll do

Front Office Operations

• Greet patients and visitors in a professional and welcoming manner
• Check in patients, verify demographics and insurance information in Epic EHR
• Collect co-payments and process patient payments using point-of-sale systems
• Schedule, reschedule, and confirm patient appointments across multiple providers and locations
• Manage provider calendars and optimize appointment scheduling
• Respond to patient inquiries via phone, email, and patient portal messages
• Register new patients and update existing patient information

Medical Records and Documentation

• Maintain accurate and confidential patient medical records in Epic EHR
• Scan, file, and organize medical documents and correspondence
• Processing medical records requests and release of information forms
• Ensure compliance with HIPAA regulations and patient privacy standards
• Track and follow up on missing or incomplete documentation
• Prepare charts and documentation for provider review
• Coordinate medical record transfers between facilities and external providers

Administrative Support

• Transcribe provider notes and communications as needed
• Process prescription refill requests and route to appropriate clinical staff
• Coordinate referrals to specialists and obtain prior authorizations
• Verify insurance eligibility and benefits
• Prepare and submit insurance claims and support documentation
• Handle incoming and outgoing mail and faxes
• Coordinate patient follow-up appointments and recall systems

Communication and Coordination

• Serve as liaison between patients, providers, clinical staff, and external contacts
• Communicate test results to patients by provider instructions
• Coordinate with other RIPC Medical Group locations for patient care continuity
• Facilitate communication with pharmacies, laboratories, and imaging centers

Quality and Compliance

• Maintain patient confidentiality and adhere to HIPAA regulations
• Follow office policies, procedures, and clinical protocols
• Participate in quality improvement and compliance initiatives
• Support ACO quality metrics documentation and reporting
• Ensure accurate and timely completion of administrative tasks
• Always maintain professional appearance and demeanor

Requirements and Qualifications

• Minimum of 2+ years of experience as a Medical Secretary in Primary Care.
• High school diploma required.
• Self-starter & willingness to learn.
• Strong communication, organizational, and planning skills.
• Proficiency with Epic systems and Microsoft Office (Excel, Outlook, Teams, Word).
• Ability to collaborate with team members on assigned tasks.
• Familiarity with medical terminology and ability to calculate and collect cash transactions.
• Must possess good interpersonal skills, including excellent communication skills and ability to deal effectively with staff, physicians and patients in a courteous manner.

Benefits

• Medical, dental, & vision coverage
• Life insurance - Company paid basic life insurance & voluntary supplemental policies
• Company paid Health Reimbursement arrangement that reduces employee responsibility of medical plan deductible
• Voluntary accident insurance
• 401k eligibility at 1-year of employment, immediate vesting of company match once eligible
• Paid time off
• Paid holidays
• Work life balance of primary care office setting

Physical Demands

• Prolonged periods of sitting at a desk and using a computer.
• Able to sit/stand/walk for long periods of time.
• Must be able to lift 15 pounds at times.