Member Education Specialist III - NE-Health /Behavioral Health Education

Job Summary

Presents, evaluates, and educates on health education programs and services. This includes coordinating and delivering trainings or other educational encounters, assisting in maintaining educational and training resources, making updates to educational materials and courses, and collecting and analyzing data from classes and programs. Roles in this subfunction also assess and understand the individual needs of trainees, both from a classroom perspective and a broader population perspective.

Essential Responsibilities

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
• Assesses and understands member needs by: understanding and identifying individual needs, interests, abilities, and a variety of learning styles; adjusting teaching style to meet the needs of participants, to create an inclusive environment which exceeds the needs of diverse individuals; and working with other health education staff to refer members to additional health promotion resources/services, when appropriate.
• Collects, analyzes, and reports on course data by: using the appropriate software applications to obtain and enter valid, reliable data such as attendance, utilization, referrals, and evaluations; analyzing data and finding areas for improvement in the course; and presenting data and findings from courses taught to keep relevant parties informed about course progress and initiatives, including department leaders and other stakeholders.
• Educates and trains members by: applying evidence-based education techniques and teaching methods (such as Motivational Interviewing) in recurring interactions (e.g., classes, group or one-on-one encounters); ensuring members learn about a defined content area and leave the course having met all course objectives; creating a consistently welcoming atmosphere in a classroom setting conducive to member learning; and translating evidence-based concepts into simple and understandable information for members to maximize learning and adherence.
• Designs and updates training by: designing interactive activities, assignments, and testing appropriate for the goals of each encounter and/or course learning outcomes; developing high-quality, culturally responsive multi-media health education materials; and recommending content changes and collaborating to update member-facing materials.
• Maintains and updates resources by: identifying outdated information and updating multimedia health information resources; maintaining and occasionally making new additions to a database of educational resources and materials; and determining what new educational resources and materials are needed.