Member Relations Coordinator

Club Location: Valencia Country Club - Valencia, CA

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

About the role

Reports to: General Manager and indirectly to the VP of Member Relations

Summary

Markets club through direct client contact to maximize membership experience. Maintains ongoing relationships with members in support of the club's goals to achieve overall Membership growth.

Essential Functions

• Establishes and maintains positive member relationships and executes new member onboarding process.
• Responsible for building and facilitating the Club's Lifestyle Programming & Social offerings, including working with department heads to complete and implement one unified lifestyle calendar for Members & Guests.
• Work with Club's food & beverage department to create, maintain function sheets and event files for each Member event, tradition, and other promotions to include but not limited to entertainment contracts, P&L forecasts, and event floor plans. Attend events and functions to ensure proper execution of events.
• Supports the development of programming to increase Golf Rounds, Member Visits, Food & Beverage Revenue, and Member Satisfaction.
• Responsible for facilitating the development and execution of a Member communication plan such as, but not limited to, answering the telephone and route calls to appropriate person/department, greeting, welcome and directing guests, weekly e-blasts, monthly calendars, website updates, social media, club event displays, flyers, posters, cart signs and banners.
• Supports in the development and implementation of retention strategies.
• Responsible for supporting, communicating and adhering to the company's mission, brand and core values.

Note: Other duties as assigned by supervisor or management.

Qualifications

• Strong verbal and written communication skills
• Strong attention to detail, planning and organizational skills
• Experience supervising others and leading a team
• Excellent customer skills

Working Conditions

Will often be required to work evenings, weekends and holidays.

Physical / Cognitive Activities

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

• The major responsibility in this position is to direct the operations in the food and beverage departments. Therefore, a significant amount of time is spent speaking, walking, standing, and listening.
• Communication skills are used a significant amount of the time when interacting with guests or staff members and when giving instructions
• A significant portion of time will be spent reviewing budgets, revenues, inventories,s and requisitions, requiring a great deal of reasoning and thinking skills.
• Since the employee in this position oversees several subordinates, a vast amount of time is spent utilizing problem-solving, reasoning, motivating and training abilities.
• Mathematical skills such as profit/loss concepts, percentages, and variances are used often
• EDUCATION and/or EXPERIENCE

Additional information

Excellent people and communication skills. Demonstrated outstanding customer service. Excellent organizational skills, attention to detail, drive, and motivation. One year of golf course/private club-related work experience is preferred. Special consideration will be given to those who exhibit exemplary performance. Flexibility with schedule with evenings and weekend work required.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or associates of organization.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

• While performing the duties of this job, the associate is regularly required to stand, walk, and use hands and fingers to handle, or feel.
• The associate frequently is required to reach with hands and arms and talk or hear.
• The associate is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl.
• The associate must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Work Environment

• The noise level in the work environment is usually loud.
• Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person