Member Services Specialist
- Location
- Remote (US) · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 2+ years
- Listed
- 18 days ago
Skills & highlights for this role
- Customer service
- Active listening
- Communication
- Empathy
- Outbound calling
- Basic technical proficiency
- Documentation
Also useful
- Sales
- Retention
- Account management
- Healthcare experience
Position Summary
Medical Guardian is seeking compassionate, service-oriented Member Services Agents to join our Member Experience team. This role is part of a newly unified Member Services organization, bringing together engagement, wellness, and enrollment functions into a single, coordinated model.
Member Services Agents are responsible for executing proactive, data-driven outreach campaigns designed to improve member engagement, close care and experience gaps, and ensure members fully understand and utilize their Medical Guardian services.
Through personalized, education-based conversations, agents will support members and caregivers, reinforce the value of the service, and introduce relevant value-added offerings that enhance safety, connectivity, and overall outcomes. This role balances member experience, retention, enrollment and service adoption, ensuring every interaction is both meaningful and impactful.
Key Responsibilities
- Execute outbound and inbound campaigns to support engagement, retention, and enrollment
- Educate members and caregivers on device usage, services, and best practices
- Identify and address barriers to engagement and consistent device usage
- Introduce and recommend additional services based on member needs and eligibility
- Support members with enrollments, account updates, and general questions
- Deliver empathetic, high-quality interactions that build trust and confidence
- Accurately document interactions, offers, and outcomes in system tools
- Capture and share member feedback, concerns, and trends
- Meet performance expectations across quality, productivity/revenue, and member satisfaction
- Additional duties as assigned
What Success Looks Like
- Members understand and actively use their devices
- Positive, high-quality member interactions
- Consistent presentation of relevant service options
- Improved member satisfaction and retention
- Accurate documentation and follow-through
Requirements
- 2–3+ years of experience in customer service, call center, healthcare, or related field
- Strong communication and active listening skills
- Ability to handle sensitive conversations with empathy and professionalism
- Comfortable with outbound calls and proactive engagement
- Ability to balance member experience with performance expectations
- Basic technical proficiency and ability to learn systems quickly
- Experience with sales, retention, or account management is a plus
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability
- Retirement Plan (401k)
From Medical Guardian's careers page, first listed on Rolev.ai on October 23, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Member Services Specialist job at Medical Guardian located?
Yes, this Member Services Specialist opening at Medical Guardian is listed as Remote (US) (On-site). Always check Medical Guardian's application page for specific state eligibility or relocation policies.
What qualifications are required for Member Services Specialist at Medical Guardian?
For the Member Services Specialist role, Medical Guardian highlights 2+ years of relevant experience; experience with Customer service, Active listening, Communication, Empathy, Outbound calling, Basic technical proficiency. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Member Services Specialist position at Medical Guardian?
This listing links directly to Medical Guardian's Workable application page. You can apply directly on Medical Guardian's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workable application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.