Member Support Specialist-Bilingual Dutch (part time)

Responsibilities

• Brand Ambassadorship & Member Advocacy: Serve as the face of WeightWatchers (WW) for the Dutch market, maintaining brand standards across all communications while taking ownership of member inquiries, handling high-stress situations with composure, and escalating issues to ensure full, prompt resolution.
• Member Engagement & Relationship Building: Deliver a best-in-class support experience by actively listening, displaying patience and empathy, and establishing personal rapport to understand members' personal wellness and weight health goals, providing tailored recommendations and encouragement.
• Problem Solving & Technical Support: Identify member needs through effective questioning, troubleshooting technical issues across digital tools and the mobile app with a sense of urgency, and delivering empathetic, personalized, and member-focused solutions.
• Product & Program Expertise: Maintain deep, expert knowledge of WeightWatchers programs, mobile app features, in-app experience, and studio offerings to effectively guide members and promote continuous learning and adaptability with new tools and program innovations.
• Retention & Growth: Leverage every member interaction to drive satisfaction, loyalty, brand advocacy, member referrals, and long-term engagement with the WW program.
• Compliance & Operational Standards: Adhere strictly to data protection and security procedures during all member interactions while consistently meeting performance metric targets for response time and quality.

Requirements

• Language Proficiency: Must be fully fluent in Dutch (written and verbal) with a strong grasp of grammar and tone. Professional proficiency in English is also required.
• Experience: 5+ years of experience in high-volume customer service or equivalent
• Communication & Interpersonal Skills: Exceptional verbal, written, and active listening skills with strong "written empathy" to convey warmth, resolve issues, and build trust while maintaining a consistent brand voice.
• Adaptability & Mindset: Thrives independently and collaboratively in fast-paced environments, bringing emotional intelligence, resilience, and a flexible growth mentality.
• Organization & Work Ethic: Superior organizational and time management abilities with the flexibility to work evenings, weekends, and holidays.
• Technical Setup & Software Proficiency: Proficient in G-Suite, Microsoft Office, and web-based platforms (e.g., Zendesk, Salesforce); requires a high-speed internet connection (DSL, Cable, or Fiber).
• Education: HS Diploma or GED equivalent required.

Preferred Qualifications

• Proficient Dutch language skills, both written and verbal

Pay and benefits

Hourly salary may vary depending on, but not limited to: skills, experience, and location.

US Pay Range - Field $20 - $21 USD

At WeightWatchers, our mission is to build a worldwide community connected by healthy habits. If that resonates with you, then we would love to talk. WeightWatchers values developing community within our employee population as well. We have a hybrid work environment to allow our employees to find the right work-life balance.

At WW, cultivating a diverse and inclusive workplace is a priority. We are committed as individuals, as an organization, and as fellow humans to advocate for and support our employees, our members, and our communities.

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Maryland

Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a polygraph examination or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

Massachusetts

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

WeightWatchers complies with all applicable Rhode Island Workers' Compensation laws (Chapters 29-38 of the R.I. General Laws). Eligible employees are covered by worker's compensation insurance for work-related injuries or illness.

Recruitment Security & Fraud Prevention

At WeightWatchers, we prioritize the security of our candidates. To ensure you are communicating with a legitimate representative of our team, please keep the following security standards in mind:

• Verified Email Domain: All official correspondence from our recruiting team will originate from an @ww.com email address.
• Live Engagement: Our hiring process requires live interaction. We do not conduct interviews or extend employment offers solely through text message, chat apps, or automated email-only exchanges.
• Financial Integrity: WeightWatchers will never ask for any form of payment from a candidate. We will never send you a check with instructions to purchase equipment or "start-up kits" on our behalf.
• Secure Data Collection: Sensitive personal information (such as banking or identity tax info) is only requested through our official, secure onboarding portal after a formal offer has been extended, never during the interview phase.

Stay Vigilant: If you are contacted by someone claiming to represent WeightWatchers and the process deviates from these standards, please do not share any personal information.