Membership Associate, Leadership Development

About the role

The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry's biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation.

The Health Management Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, THMA could be the right place for you!

Position Summary

The Membership Associate on the Leadership Development (LD) team supports the LD Sales Team in recruiting Health System members into THMA's leadership development programs.

Reporting to the Managing Director, Leadership Development, and working directly with the LD Sales Team, the Associate coordinates outreach and scheduling, track outcomes processes and metrics, and update organization-specific reporting; and assist with other day-to-day LD sales operations.

This role offers the opportunity to build core skills in sales operations, account management, and stakeholder engagement within a mission-driven organization.

Primary Job Duties

• Partner with the LD Sales Team on the day-to-day operations of program recruitment, including scheduling meetings, collecting data, and preparing materials for member calls.
• Coordinate outreach for assigned accounts, including drafting communications, managing outreach cascades, and following up with health system contacts.
• Proactively schedule, confirm, and-reschedule calls with member organizations, coordinating across executives, EAs, nominators, and nominees
• Prepare the LD Sales Team for each call with account history, briefing materials, and open items and help prepare follow-up items.
• Track accounts through pipeline, making sure every active account has a clear next step and owner.
• Track nominations and applications from submission through enrollment, maintaining an accurate status for each account.
• Monitor and report on key recruitment metrics, including revenue to goal, progress to date, and pipeline projections, in partnership with the Managing Director and LD Sales Team.
• Share select operational tasks with the MDR, such as verifying contact information and keeping recruitment lists accurate, with ownership agreed by the team.
• Create, maintain, and update Salesforce records to ensure data accuracy and support operational planning.
• Serve as a liaison between member organizations and internal THMA teams to ensure timely updates and cross-functional coordination.
• Refresh member-facing recruitment materials to keep them accurate and aligned with program priorities.
• Other duties as assigned

Minimum Qualifications

• Bachelor's degree from an accredited college or university
• 0-2 years of experience in a customer-facing, recruiting, or sales-related role
• Proficiency in Microsoft Outlook, Excel, and PowerPoint
• Interest in the healthcare industry
• Ability to travel as needed

Interpersonal Skills & Attributes

• Strong written and verbal communication skills
• Detail-oriented and comfortable working with data, lists, and tracking tools
• Collaborative and team-oriented, with the ability to work cross-functionally
• Highly organized and effective at managing multiple priorities and deadlines
• Adaptable and comfortable working in a fast-paced environment
• Proactive problem-solver who anticipates the needs of the team
• Professional and poised when engaging senior health system executives

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is required talk and hear.
• Specific vision abilities required by the job include close vision, and distance vision.

Benefits and Compensation

THMA offers a comprehensive slate of benefits including health insurance, dental insurance, vision insurance, 401(k) matching, cell phone and commuter reimbursements, generous paid time off, and paid parental leave. We also offer non-monetary benefits designed to support team members fully including learning and development programs, coaching for working parents and caregivers, free therapy and professional coaching sessions, one-on-one financial coaching, and free legal support services.