Membership Consultant

The Opportunity & Your Impact

• Midtown is looking for a Membership Consultant to join our Membership team.
• You will guide prospective members through a consultative journey that connects their aspirations to the people, programs, and experiences within the club.
• As a trusted advisor, you will build relationships, support membership growth, and create an exceptional first impression

Job Overview

• On-site at the Midtown Athletic Club Rochester location; full-time individual contributor role.
• Schedule flexibility is required, including some early mornings, evenings, weekends, and holidays based on prospect and club needs.
• This is a goal-oriented, member-facing role that includes frequent movement throughout the club, tours, events, phone and digital outreach, and extended periods of standing or walking.

How You'll Contribute

• Lead personalized discovery conversations and club tours that uncover each prospect's goals, preferences, and motivations, then connect them to the Midtown experiences most relevant to their wellbeing.
• Guide prospects through the membership decision process with clear, accurate information, thoughtful follow-up, and consultative recommendations that support confident choices.
• Build and manage a consistent pipeline through timely outreach, lead follow-up, networking, community partnerships, member referrals, and participation in club events.
• Maintain accurate, current prospect activity and next steps in Midtown's customer relationship management system, using available data and reporting to prioritize action and improve conversion.
• Partner across Fitness, Racquet Sports, Hospitality, Spa, Food & Beverage, and club leadership to deliver a seamless pre-tour, tour, enrollment, and new-member handoff experience.

What You'll Need to Succeed

• Previous consultative sales, hospitality, customer experience, or relationship-based business development experience; a history of achieving goals is preferred.
• Exceptional communication, active listening, relationship building, and professional presentation skills, with the ability to make complex information clear and relevant.
• Strong organization, follow-through, adaptability, problem solving, and comfort managing multiple prospects and priorities in a fast-paced environment.
• Confidence using CRM technology and digital communication tools; willingness to learn Midtown's membership options, wellness experiences, operating standards, and sales practices.
• A genuine interest in helping people improve their quality of life through movement, connection, and belonging. Multilingual communication skills are a plus.

Across all roles, candidates must demonstrate alignment with Midtown's core values:

• Win together
• Glass half-full
• Passionate about helping others
• Better than yesterday
• Kind

How You'll Know You're Successful

• Prospects consistently experience a welcoming, personalized, and professional journey from first contact through enrollment or thoughtful follow-up.
• Membership, activity, conversion, referral, and pipeline expectations established with club leadership are met with consistency and integrity.
• CRM records are accurate, follow-up is timely, and opportunities move forward with clear ownership and next steps.
• New members begin with confidence because expectations are clear and handoffs to club teams are personal, relevant, and complete.

Compensation Range

$19.23 per hour plus bonus opportunities. The annual potential earnings for this role range between $40,000 - $80,000+.

The final offered compensation will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.

Benefits

Some of the benefits offered to eligible team members include:

• Complimentary individual Midtown club membership
• Associate discounts, recognition programs, and professional development support
• Medical, dental, and vision insurance (where applicable)
• 401(k) retirement savings plan with company match
• Paid time off and paid parental leave
• Flexible Spending Accounts
• Life, AD&D, and disability insurance
• And more!

Interview Process Transparency

• The Hiring Manager will review your application within two weeks.
• If selected to move forward, we will contact you to schedule an interview.
• You will receive an update within 48 hours after each interview; final offer decisions may take up to one week.

We are committed to building a team that reflects the communities we serve and to making employment decisions based on skills, experience, and business needs. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications.

• This job description is intended to describe the general requirements for the position.
• It is not a complete statement of duties, responsibilities or requirements.
• Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

MIDTOWN is an Equal Opportunity Employer.