Mental Health Case Manager (Qualified Professional/QP)

Make a Real Impact-Right Where It Matters

Join Pyramid Healthcare's Assertive Community Treatment Team (ACTT) in Asheville, NC-a true "hospital without walls." Our team delivers high-intensity, community-based behavioral health services to individuals with severe mental illness who are at risk of crisis and often lack access to traditional care.

You'll be part of a multidisciplinary team providing hands-on, person-centered support across mental health, substance use, housing, and vocational needs-helping clients build stability and independence in real-world settings.

Why ACTT?

• Work directly in the community-no two days are the same
• Be part of a collaborative, mission-driven clinical team
• Help underserved populations achieve lasting recovery
• Engage in evidence-based, outcomes-focused care

What You'll Do

• Develop and manage person-centered treatment plans
• Coordinate care with a multidisciplinary team
• Conduct utilization reviews and ensure compliance with CARF, DHHS, and LME standards
• Lead and participate in treatment team meetings
• Support discharge planning and continuity of care
• Maintain strong communication with referral sources and stakeholders
• Complete timely, accurate clinical documentation
• Participate in CQI initiatives and peer reviews
• Provide community-based support, including transportation as needed
• Rotate in on-call/crisis response duties

What We're Looking For

• Bachelor's degree in Social Work, Counseling, Psychology, or related field (required)
• Master's degree in Human Services (preferred)
• Must meet QP status per 10A NCAC 27G.0104
• 1-3 years experience with severe and persistent mental illness (SPMI) preferred
• Experience in vocational or housing support is a plus
• Valid driver's license

Skills That Set You Apart

• Strong teamwork and communication skills
• Ability to build trust with diverse populations
• Solid clinical judgment and professional boundaries
• Organized, detail-oriented, and adaptable

We invest in your growth with ongoing training in

• CPR & First Aid
• Ethics & Confidentiality
• Consumer Rights
• Case Management
• Continuous Quality Improvement (CQI)

Pyramid CORE Values

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community.

DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare's mission.

Total Rewards for Full-Time Positions

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!