Merchant Operation Specialist
- Location
- Hagerstown, MD
- Listed
- Today
About the role
Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
About your role
The Merchant Operation Specialist helps ensure accurate, timely support for PNC merchant acquiring operations. You will research merchant and transaction issues, coordinate chargeback and retrieval inquiries, manage account maintenance and fee-table requests, and keep partners informed as issues move through resolution. This role is best suited for someone who knows merchant payments operations and can independently organize requests, investigate exceptions, and work across support and operational teams.
What you'll do
- Coordinate chargeback and retrieval inquiries, research, reporting, updates, and education for PNC merchant support requests.
- Coordinate additions or removals of merchant entitlements, including escalations for higher-profile merchant accounts.
- Prepare and quality-check Global Fee Table submissions and route fee-table or linkback changes through the required approval process.
- Handle merchant account maintenance requests, including relationship display information, agent or corporate non-processing requests, linkback numbers, and account hierarchy support.
- Open, document, research, track, and escalate investigations involving transaction history, debit reversals, and payment processing issues.
- Coordinate research tickets, archived transaction investigations, and transaction-related follow-up with the appropriate Fiserv support teams.
- Assist with scheduled and ad hoc operational reporting, request tracking, and follow-through on missing or exception items.
- Support EDI/confirmation-file cross-reference requests and coordinate accurate updates through designated support contacts.
- Provide clear status updates, keep records accurate, follow established approvals, and identify opportunities to improve operational processes.
Experience you'll need to have
- Hands-on experience in merchant support, payment operations, product support, or a closely related financial services support function.
- Ability to research merchant and transaction issues, coordinate investigations, and manage multiple operational requests at once.
- Strong attention to detail, analytical judgment, organizational discipline, and problem-solving ability.
- Experience documenting support requests, coordinating escalations, and following issues through resolution across operational teams.
- Excellent written and verbal communication skills and the ability to keep stakeholders informed.
- Bachelor's degree in Business, Finance, Technology, or a related field, or equivalent work experience.
Experience that would be great to have
- Experience in merchant acquiring, payment processing, banking, fintech, or related operations.
- Knowledge of chargebacks, retrievals, merchant entitlements, fee tables, account hierarchies, debit reversals, and transaction research.
- Experience with BOS submissions, DSS agent chaining, EDI/confirmation files, research investigation tickets, or recurring merchant operations reports.
- Familiarity with PNC merchant services workflows or a comparable bank/processor relationship.
- Experience improving or documenting operational workflows rather than only processing requests.
How you'll work
- 5 days / week onsite in our Hagerstown, MD office.
Salary Range
$60,750.00-$81,000.00
These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.
Thank you for considering employment with Fiserv. Please
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Equal opportunity and legal notices
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
Note to agencies
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
From Fiserv's careers page, first listed on Rolev.ai on November 13, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Merchant Operation Specialist role at Fiserv, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
See how you fit
Openings from employer career sites are ranked against your whole resume—and searchable inside Claude, ChatGPT, and Cursor via Rolev.ai MCP.
Tailor without inventing
Every change to your resume is checked against your original. New experience goes in only with your yes—zero fabricated claims.
Draft the full kit
Tailored and Full Match resumes, role-specific cover letters, and answers to employer screening questions are prepared in seconds.
1-Click Extension Autofill
The Chrome extension fills the employer's Greenhouse, Workday, Lever, or Ashby form in 1 click. You review it and press Submit.
Common questions
Where is the Merchant Operation Specialist job at Fiserv located?
This Merchant Operation Specialist position at Fiserv is located in Hagerstown, MD. Always check Fiserv's application page for specific state eligibility or relocation policies.
How do I apply for the Merchant Operation Specialist position at Fiserv?
This listing links directly to Fiserv's Workday application page. You can apply directly on Fiserv's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.