Meter Office Administrator

About the role

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

• Location: Westwood, MA
• Department: Meter Technical Operations
• Schedule: Monday-Friday, 9:00 AM - 5:30 PM

Starting Pay Rate: $35.51 p/hour; Eligible for automatic increases to maximum job rate in accordance with the Labor Agreement.

Position Summary

The Meter Operations Administrative Coordinator provides administrative, scheduling, and operational support for Meter Operations, Meter Technical Administration, and Collections-related activities.

This role is responsible for coordinating field and office workflows, processing meter-related transactions, maintaining employee schedules and timekeeping records, supporting customer and internal inquiries, and ensuring the accurate processing of metering and billing information.

The position serves as a key liaison between field personnel, customers, and internal departments to support safe, efficient, and reliable business operations.

Key Responsibilities

Timekeeping and Scheduling Administration

• Administer employee timekeeping functions, schedule changes, and absence reporting.
• Maintain accurate attendance and scheduling records.
• Support workforce scheduling and coordinate staffing coverage as needed.

Warrant and Work Package Processing

• Process and complete warrants in accordance with departmental procedures.
• Prepare and assemble work packages, supporting documentation, and records for Meter Technical Administration and Collections-related activities.
• Ensure records are complete, accurate, and available for field and business operations.

Metering Systems and Data Management

• Utilize SAP and metering-related applications, including Service Suite, Mobile Workforce Management (MWM), Historical Dashboards, and other related systems.
• Investigate, process, and resolve failed transactions, system exceptions, and field-reported errors.
• Maintain data integrity across metering and operational systems.

Field Support and Dispatch Coordination

• Dispatch work and operational information to field personnel through telephone, Service Suite, and other communication platforms.
• Respond to inquiries from internal departments and, when appropriate, external customers.
• Assist in scheduling customer appointments and coordinating field activities.
• Contact customers, landlords, and other stakeholders to obtain or verify information related to service work and field investigations.
• Initiate service disconnects and reconnect work orders and process requests for special account handling.
• Coordinate field investigations, terminations, pole cuts, and manhole cuts with appropriate company personnel and departments.

Meter Order and Billing Administration

• Create, review, correct, and process meter orders.
• Resolve meter discrepancies and Omni system corrections.
• Process billing transactions associated with meter order activities.
• Ensure timely and accurate completion of meter-related transactions and supporting documentation.

Administrative and Clerical Support

• Perform administrative and clerical functions required to maintain departmental operations and workflow continuity.
• Monitor and work from various reports and operational queues to support field employees and business processes.
• Maintain records, files, correspondence, and operational documentation.

Project and Operational Support

• Assist Supervisors and Managers with special projects, initiatives, reporting, and operational assignments.
• Participate in process improvement initiatives and support departmental goals.

Training and Knowledge Transfer

• Train and mentor employees within the same job classification as required.
• Provide guidance on systems, processes, procedures, and departmental practices.
• Support onboarding and cross-training efforts to ensure operational continuity.

Qualifications

• High school diploma or equivalent required; Advanced degree preferred.
• Minimum of three years' experience in administrative support, scheduling, dispatching, utility operations, customer service, or related fields preferred.
• Working knowledge of SAP, Service Suite, MWM, Microsoft Office applications, and other utility-related systems preferred.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Strong attention to detail and commitment to accuracy.
• Ability to work effectively with field personnel, customers, and cross-functional teams.
• #custajd
• #LI-ES3
• Competencies: Build trusting relationships
• Manage and develop people
• Foster teamwork and cross-functional collaboration
• Lead change
• Communicate strategic vision
• Create an engaged workforce
• Focus on the customer
• Take ownership & accountability
• Build trusting relationships
• Worker Type: Regular
• Number of Openings: 1

Emergency Response

• Responding to emergency situations to meet customers' needs is part of every employee's role.
• If employed, you will be given an Emergency Restoration assignment.
• This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.