Meter Service Technician

About the role

An island community rich in history and opportunity, Galveston is the ideal place to live, work and raise a family!

Summary

Under general supervision, the Meter Service Technician is responsible for efficient and accurate repairs of water leaks, delinquent shut-offs, water meter installations and removals, water meter box installations and removals, curb stop repairs, and fire hydrant repairs and replacements throughout the City.

Essential Functions

• Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills.
• Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function.
• Essential duties and responsibilities may include, but are not limited to, the following:

• Reads and records consumption of residential and commercial water meters with mobile and hand-held reading devices and manual reads; verifies that readings are within parameters and troubleshoots problems to meters and reading equipment.
• Installs, repairs and inspects water meters, meter pits and meter reading equipment, valves, pressure regulators and flow testing meters.
• Responds to customer service requests, not limited to: connections, disconnects, rereading meters, checking for leaks and may be required to respond to emergency callouts or assist the operation crews with system repairs.
• Posts notices at physical locations regarding billing and customer information.
• Ensures proper inventory of meter-related equipment and parts; orders supplies as required.
• May be required to investigate issues related to other divisions as a first responder until the needed division arrives.
• Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
• Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.

Knowledge

• City organization, operations, policies, and procedures.
• Meter service rules, regulations, policies, and operating procedures including water conservation and identifying sources of high water use.
• Basic mathematics with focus on water flow and metering.
• Safe work methods and safety regulations while performing maintenance work.
• Record keeping practices of work performed.
• Principles and practices of effective customer service.
• Business and personal computers; and spreadsheet software applications.

Skill in

• Identifying and resolving operational, technical, and procedural problems and communicating effectively verbally and in writing.
• Preparing clear and concise written reports.
• Safely operating and assortment of measurement tools and equipment.
• Safely driving a variety of light duty vehicles.
• Reading and interpreting manuals, specifications and troubleshooting metering equipment.
• Providing efficient customer service.
• Understanding and applying City policies and procedures.
• Explaining City policies and procedures.
• Performing basic mathematic calculations with extreme accuracy.
• Multi-tasking.
• Establishing and maintaining cooperative working relationships with all levels within the City.
• Communicating effectively verbally and in writing.

Minimum Qualifications

• High School diploma or equivalent; AND one year of experience in water meter operations is required.
• A valid Texas Driver's License is required.
• Must obtain TCEQ C Distribution or C Ground Water within two years of hire.

License and Certification

• Possession of a valid Texas Driver's License.

Physical Demands and Working Environment

• Work is performed both in an indoor or outdoor work environment.
• May be exposed to dangerous machinery, extreme weather conditions, potential physical harm and hazardous chemicals.
• May be required to climb ladders.
• May be required to work in confined spaces.
• May be required to lift and carry items weighing up to 25 pounds.