MG Medical Assistant -Patient Service Specialist

Summary

This position is to function as a member of the clinical team and completes assigned daily clinical operations to ensure smooth day to day operations in the BHMG physician practice. The Medical Assistant must maintain a professional, positive manner when talking with patients (and all customers) in-person, over the phone or via email.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

Responsibilities

• Works closely with providers to assist in delivering world class care to patients.
• Provides a high level of customer service to all new and existing patients of the practice.
• Rooms patient and prepares the patient for the provider visit.
• Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.
• Records patient history, chief complaint, pharmacy information, prescription list, etc into EMR for physical.
• Obtains required consents, completes required forms as needed for specific visit types.
• Performs in office testing and EKGs as needed. Required to perform controls on certain in-office tests.
• Assists provider with in-office medical procedures.
• Properly labels all specimens, adhering to BHMG policy.
• Chaperones Providers as required.
• Administers vaccines and medications as ordered by provider, adhering to BHMG policies.
• Responsible to follow TCM (Transitional Care Management), CCM (Chronic Care Management) and RPM (Remote Patient Monitoring) workflows if active in the practice.
• Stocks rooms and monitors expiration dates of exam room supplies.
• Monitors and logs medication/vaccine refrigerator temperatures.
• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.
• Follows scheduling rules and direct schedules patient visits in other BHMG practices.
• Reviews schedules (clinical pre-visit review) to ensure the provider has what the patient visit is for.

Example: results, consult notes, hospital notes etc. If not available, contacts facility or other practice to obtain them.Schedules patient appointments and appropriate testing as ordered by provider upon check out from appointments or any other time as requested.Performs outreach to select patient groups as directed for patient care and quality and then schedules specialty appointments and testing as required.Responsible to inform manager of clinical supply needs or assists with ordering.Responsible to obtain prior authorizations and/or insurance referrals as per practice need.Works assigned clinical buckets timely.Must be able to work independently with little supervision.Adheres to BHMG policies.Always uses discretion to ensure patient confidentiality.Performs other duties as requested.

Minimum Qualifications

Basic Knowledge

• Strong customer service excellence expected.
• Excellent communication and interpersonal skills required.
• Experience with EMR strongly preferred.
• (EPIC preferred but not required)Experience with Microsoft Office, Word, Excel, and Outlook preferred.
• Education & Experience Basic Life Support Certification required.

Education

• High School Diploma or equivalent required. Education from approved medical assistant program or equivalent.
• EXPERIENCE: One to three years as a medical assistant preferred.

Pay Range

$18.13-$29.90