Mgr III, HR Specialist - AMZ13188.17

About the role

Employer: Amazon.com Services LLC

Position

Location: San Diego, CA

Multiple Positions Available

Propose creative solutions in HR programs by directing the transformation of HR processes and leading a team to build customer-centric, sustainable, and scalable mechanisms for Amazon's Disability, Leave, and Accommodation Services.

Lead and manage a team responsible for the global expansion portfolio for Disability and Leave Services (DLS), directing the strategic planning, implementation, and operationalization of leave and disability programs in international markets, including New Country Expansions (NCX), In-Country Expansions (ICX), closing service gaps, and Mergers & Acquisitions (M&A) integrations.

Navigate high levels of ambiguity in undefined and emerging markets by establishing clarity of purpose, defining scope, and creating structured approaches where no precedent exists; leverage the 3Ms of managerial leadership - building scalable Mechanisms to drive repeatable outcomes, establishing Metrics to measure progress and accountability, and applying disciplined Management practices to align team priorities, remove barriers, and deliver results in complex, fast-changing environments.

Direct the application of Lean manufacturing principles and Six Sigma methodologies (DMAIC) across the team to identify, analyze, and eliminate process inefficiencies within leave and disability case management operations, driving measurable improvements in efficiency and employee experience metrics.

Oversee the development and implementation of continuous improvement frameworks utilizing root cause analysis, statistical process control, and data-driven decision-making to optimize end-to-end leave administration workflows, improving customer experience and reducing operational cost.

Lead a team in designing and executing business impact analyses and operational readiness assessments for new market launches across multiple geographies, ensuring compliance with local labor regulations and statutory leave requirements in each expansion country.

Manage cross-functional stakeholder relationships with Compliance, Legal, Payroll, Benefits, Safety, People Experience and Technology (PXT), and third-party administrators, directing team members to coordinate seamless delivery of disability and leave services during expansion and integration events.

Establish and monitor key performance indicators (KPIs), service level agreements (SLAs), and operational metrics through data analysis and statistical modeling; direct the team in measuring program effectiveness, identifying trends, and driving corrective actions across the global DLS portfolio.

Oversee the identification and implementation of automation opportunities within leave case management systems, directing the team in applying industrial engineering principles, workflow optimization techniques, and technology solutions to reduce manual intervention and improve scalability. Develop and lead continuous improvement charters, scopes of work, plans, and schedules for continuous improvement programs.

Coach and mentor team members and guide crossfunctional teams through Lean/Six Sigma concepts, Kaizen events, and other process improvement methods to drive key KPIs in cost, delivery, and quality. Carry significant expertise and high judgment to design scalable team structures, mechanisms, and strategy to meet long-term business goals.

Hire, develop, and performance-manage direct reports while establishing organizational frameworks that create, correct, and evolve with the direction of the company. Develop and lead comprehensive project plans, allocate resources across the team, manage project schedules, and lead end-to-end program execution from initiation through delivery, ensuring alignment with organizational objectives and timelines.

(40 hours / week, 8:00am-5:00pm, Salary Range $140504 - $187300)

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Basic Qualifications

Master's degree or foreign equivalent in Computer Science, Engineering (any field), Business, or a related field and one year of experience in the job offered or a related field.

Must have 1 year of experience in the following skill(s)

• Hiring, develop, mentor, and performance-manage teams to deliver results.
• Leadership skills to set strategic direction, build high-performing team cultures, and influence senior stakeholders.
• Ability to navigate ambiguity, establish clarity, and drive structured outcomes where no precedent exists.
• Lean Manufacturing (Kaizen, Value Stream Mapping, 5S) and Six Sigma (DMAIC, DFSS) methodologies.
• Advanced proficiency in statistical analysis, hypothesis testing, regression analysis, and statistical process control.
• Strong competency in root cause analysis (Fishbone, 5-Why, Pareto, FMEA) for resolving operational deficiencies.
• Proficiency in data visualization and business intelligence tools for developing dashboards and operational reports.
• Knowledge of international labor laws, disability/leave regulations (FMLA, ADA), and compliance frameworks across jurisdictions.

Pay and benefits

The pay range for this position in San Diego, CA is $140504 - $187300 (yr); however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided by California Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.

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Preferred Qualifications

• All applicants must meet all the above listed requirements.
• Our inclusive culture empowers Amazonians to deliver the best results for our customers. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.