Micro Transit Operations Manager

Job Responsibilities

• Effectively manage on-time performance and driver availability
• Effectively manage all call center functions
• Effectively manage customer relations through both direct contact and outreach programs
• Identify, select, train and mentor location staff
• Effectively and frequently communicate with location staff and support team members
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements
• Contributes to maintain the safety culture of the division
• Maintain client contact routinely to meet or exceed expectations
• Assist with conducting periodic departmental audits
• Daily, weekly and monthly review of key operational metrics
• Implement, promote and adhere to company policies and procedures
• Participates in location labor and employee relations activities

Talent Requirements

• Must have a minimum of 5 years of supervisory experience in public transportation operations or a related industry. paratransit environment
• The ideal candidate would have experience in scheduling and personnel management and training
• Must be able to work independently and have strong written and verbal skills
• Knowledge of the contractual obligations is a must to perform this job correctly
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers' activity
• Trapeze experience preferred
• Experience managing fast paced environment

Salary Range: $82,831 - $112,065

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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95255.25-112065