Microsoft 365 Productivity Platform Engineer (Systems Engineer)

About the role

We're always looking for diverse, talented, service-oriented people to join our exceptional team.

About the role

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range

$46.90 - $75.04

Scheduled Weekly Hours: 40

What You'll Be Doing

Reporting to the IT Infrastructure Operations department, the Systems Engineer role for the Cloud and App Services team plays a crucial role in the design and configuration of the organization's identity, collaboration, and cloud systems.

This position is responsible for the security, maintenance, and continuous improvement of Microsoft 365 productivity and collaboration platforms, and serves as an escalation point for incidents and support requests. The role requires a proactive approach to learning and adapting to emerging technologies, ensuring our IT systems remain robust and aligned with industry and security best practices.

Effective communication and documentation will be essential for engaging with departments inside and out of IT, following change procedures, and supporting the organization's commitment to service excellence.

This position emphasizes platform enablement and governance across Copilot, Power Platform, and SharePoint Online. The engineer manages and configures SchoolsFirst's complex infrastructure, with a strong focus in one or more key functional areas:

• Copilot Studio, Power Platform
• SharePoint Online, OneDrive
• Microsoft 365 Platform Services
• Entra ID (Formerly Azure AD)
• Azure Cloud Data Center

Primary duties associated with this role will include

• Support and administer Microsoft 365 services including Copilot, Power Platform, SharePoint Online, OneDrive, Exchange Online, Teams, and related collaboration workloads.
• Support Power Platform governance and environment management, including connectors, connector data policies, monitoring, and flow troubleshooting.
• Design and maintain SharePoint Online and OneDrive configuration, access, sharing, and lifecycle standards that support secure collaboration and Copilot readiness.
• Support Copilot and agent enablement through platform configuration, governance, monitoring, evaluation of new capabilities, and proofs of concept work.
• Collaborate with Security teams to maintain governance, auditing, and protection policies across Microsoft 365 and Purview, including information protection and DLP.
• Implement and manage automation and orchestration using PowerShell, Azure Automation, Power Platform, and Logic Apps to streamline operational processes.
• Contribute to automation and standardization efforts that improve efficiency, resiliency, and service quality across platforms.
• Partner with peer engineering teams to integrate Microsoft 365 identity and collaboration capabilities into broader enterprise systems.
• Support and enhance identity and access integrations between Microsoft 365, Entra ID, Active Directory, and other enterprise systems.

Other duties related with this role

• Develop and maintain configuration standards and operating procedures.
• Coordinate with vendors for technical support and upgrades.
• Troubleshoot advanced issues or problems, including escalation internally or to 3rd party vendor support, to drive root cause analysis.
• Forecast, recommend, and implement capacity planning.
• Manage vendors and hold them accountable to obligations.
• Submit and fulfill service requests.
• Respond to incidents and problems.
• Manage vendors and hold them accountable to contractual SLA's and obligations.
• Provide KPI and metrics for reporting.
• Perform daily system monitoring, verifying the integrity and availability of systems infrastructure.
• Conduct after-hours maintenance.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Gather and analyze system log files.
• Coordinate and collaborate with teammembers and service stakeholders.
• Create, change, and delete user accounts per request.
• Apply patches and upgrades on a regular basis.
• Provide assistance for support cases escalated by Systems Administrators.
• Perform peer review of submitted changes by Systems Administrators.
• Provide second tier support at the engineering level including investigation, troubleshooting, root cause analysis and resolution.
• Perform regular systems hardening to maintain security standards.
• Monitor ITSM tickets and prioritize appropriately.
• This position will be part of a paid, on-call rotation supporting the production environment 24x7x365.

Additional Job Functions

• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• High School Diploma or GED required
• Bachelor's Degree in a related field or equivalent years of experience required
• 5-7 years of prior relevant experience required
• Microsoft PL-200, MS-102, SC-401, SC-300, or equivalent certification preferred

Knowledge, Skills, and Abilities

• Advanced knowledge with two to five years of experience with one of more of the following Applications:

• Microsoft 365 Copilot and Copilot Studio enablement and administration.
• Power Platform solutions enablement, administration, and governance.
• SharePoint Online administration and data lifecycle management.

• Advanced knowledge and experience with one or more of the following platforms:

Azure, Microsoft Entra ID, Active Directory, Microsoft Exchange, Microsoft IIS, and Microsoft Teams

• Credit Union specific applications
• General back office applications
• Sentinel, Solarwinds, Splunk, Upguard or other monitoring tools
• Advanced knowledge and experience with one or more of the following operating systems:
• Windows Server
• Windows 11 Enterprise
• Red Hat Enterprise Linux
• VMware vCenter and vSphere
• Azure or Azure Local
• Experience with SharePoint Online administration and governance.
• Exposure to Power Platform Center of Excellence (COE) or low-code automation governance.
• Knowledge of Microsoft Graph API or automation integrations across Microsoft services.
• Familiarity with Defender XDR, Sentinel, and Purview for monitoring and compliance.
• Advanced knowledge of operating system scripting and utilities.
• Advanced knowledge of SNMP and log monitoring tools.
• Advanced knowledge of TCP/IP and OSI Model.
• Advanced knowledge of firewalls, routers and switches.
• Intermediate knowledge of storage protocols; iSCSI, Fiber Channel and NFS.
• Advanced knowledge of audit and security best practices (NIST, PCI, ISO).
• Intermediate knowledge of Data Center standards including cabling, fire suppression, power and safety.

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you're excited about a position or wanting to make a career change but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

This organization participates in E-Verify.