Mining Account Manager

Position Overview

Finning is seeking a customer-focused Mining Account Manager. As a trusted advisor to your customers, you'll help solve complex operational challenges, coordinate major repair and rebuild projects, develop maintenance strategies, and ensure customers have access to the resources they need to achieve their production goals. You will work closely with mine maintenance and operations teams to deliver parts, service, component, and equipment support solutions that maximize fleet reliability and productivity.

Success in this role requires a strong commitment to customer service, a collaborative approach, and the ability to bring together Finning and Caterpillar resources to deliver solutions in demanding mining environments.

Working alongside experienced mining professionals across Finning and Caterpillar, you'll play a key role in supporting critical mining operations today while helping position customers for future success.

Why Whitehorse?

Whitehorse offers a unique blend of career opportunity and lifestyle. With short commutes, a strong sense of community, and year-round access to some of Canada's best outdoor recreation, it's a place where you can build a rewarding career while enjoying an exceptional quality of life.

Whether your interests include skiing, mountain biking, hiking, hunting, fishing, snowmobiling, or simply spending time outdoors, Whitehorse provides access to adventure that is difficult to match anywhere else in the country.

What You'll Do

• Growth targets to include Percentage In New Sales (PINS), Revenue, Gross Profit%, Cat Financial Services Ltd (CFSL), Master Goods and Services Agreements (MGSA) Customer Value Agreements (Components and Consumables), Connectivity (Condition Monitoring), my.Finning.com (MFC) use, Parts.cat.com (PCC) and/or Internal Parts (IP) use. Negotiation and execution of mining contracts, quoting and sale of new, used and rebuilt equipment, develop an asset life strategy for each site and ensure governance model is in place.
• Develop a customer account management plan that encompasses all elements of customer activity that can be used as a complete customer strategy that ultimately results in delivering profitable growth for the Company. Develop and deliver short term attack plans (less than 2 years), medium (2-5 year) and long range (5-10 years) customer account management plans that align to our customer's mine plans. These plans would include equipment and component forecasts (via Asset Management Tool), pricing, quality, estimates and market intelligence in line with the mining leadership Priority Value Drivers (PVD's).
• Effectively communicate all applicable news within Finning as it relates to their mining territory. Being a leader with respect to CRM usage will be crucial in keeping the enterprise in touch with all progress that relates to the customer. Support regional and other internal teams in order to influence and maximize the customer experience. Consistent communication with all relevant branch personnel (ie: Branch Manager, Sales Manager, Equipment Representatives, Product Support Representatives) in order to drive consistency with the customer throughout the Region.
• Be an ambassador of the Finning safety culture and ensure that the safety practices of the customer and Finning are aligned. Also, promote Caterpillar Safety Solutions where applicable.
• Communicate and develop account status with the global CAT relationship. A strong partnership with the Cat Mining team will be imperative in order to achieve success. Identify and manage any cross-divisional opportunities so that a seamless, integrated approach is presented.
• Understand and develop government and indigenous relations as well as ESG initiatives as they pertain to Finning interests. Create a better understanding of how to work cohesively and beneficially in the governmental world, indigenous culture and ESG's

What You'll Bring

• Minimum 7-10+ years of experience in sales, product support, and parts, equipment, engineering, or operations within the Mining industry.
• In-depth knowledge of mining operations, industry commodities, and related products and services.
• Proven ability in forecasting, demand planning, and delivering best-in-class solutions through effective problem-solving.
• Mechanical aptitude considered an asset.
• Skilled in building relationships and liaising with stakeholders at all organizational levels.
• Excellent communication, sales, marketing, and presentation skills, with confidence in engaging both small and large groups.
• Effective in coaching, team motivation, and aligning efforts toward common goals.
• Highly organized with strong time management and computer proficiency.