Mobile Crisis Specialist

About the role

• Job Title: Mobile Crisis Specialist - QMHP
• Location: Independence, MO
• Department: Crisis Services
• Employment Type: Full-time

Schedule: Monday-Friday, 7:30 a.m.-4:00 p.m. or 8:00 a.m.-4:30 p.m.

Join a Nationally Recognized Top Workplace

Centerstone is a nationally recognized behavioral health organization and has been named a Top Workplace. This recognition is based entirely on confidential employee feedback and reflects the workplace culture, engagement, & employee experience.

Learn more: Centerstone Top Workplace

Job Summary

Join our compassionate, collaborative Crisis Services team as a Mobile Crisis Specialist - QMHP and make a difference when it matters most. In this mobile and on-call role, you will provide telephone and face-to-face crisis assessments, evaluate risk, develop safety plans, coordinate appropriate levels of care, and connect children, adults, and families with life-changing resources. We are seeking a calm, adaptable, and compassionate professional with strong clinical judgment, effective communication skills, and the ability to make thoughtful decisions in rapidly changing situations.

This position offers

• Employee Assistance Program - 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement - Company paid for work functions requiring travel
• Employee Discounts - Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Health, Dental, Life, & Much More - Scroll down to bottom of this post to for more info.

Key Responsibilities

• Provide compassionate telephone and face-to-face crisis assessments for children and adults experiencing mental health crises
• Assess risk, identify immediate needs, develop safety plans, and connect individuals and families with appropriate crisis and community resources
• Coordinate access to crisis services, hospitalization when appropriate, and other resources that support individuals in the least restrictive environment
• Collaborate with Crisis Services team members and offer consultation and support to the mobile crisis team as requested
• Partner with law enforcement and emergency medical personnel to support the safety and needs of individuals and families during crisis situations
• Build effective working relationships with internal programs and community partners to strengthen referrals, service access, and continuity of care
• Apply knowledge of mental health signs and symptoms, crisis intervention, custody and guardianship considerations, and involuntary commitment processes
• Maintain required mobile and on-call coverage according to the assigned work schedule
• Document assessments, interventions, safety plans, referrals, and outcomes accurately and within required timeframes
• Participate in scheduled meetings, conference calls, webinars, training, and individual and group supervision
• Follow applicable agency, emergency, and corporate compliance procedures while delivering high-quality crisis services

Education, Experience, and/or Credential Qualifications

• Master's degree in a behavioral health or related field with completion of a practicum, or one (1) year of experience in a behavioral health field
• Current CPR, First Aid, and CPI certifications required
• Must demonstrate competency in crisis intervention, safety and legal issues, and working effectively with law enforcement before being released from probationary status

Additional Qualifications

• Maintain a current driver's license, acceptable driving record, and current automobile insurance
• Demonstrate strong crisis assessment, triage, intervention, suicide-risk response, clinical judgment, problem-solving, decision-making, communication, and time-management skills
• Work independently and collaboratively, adapt to changing client needs and priorities, establish effective relationships by telephone and in person, and use computers and electronic medical records proficiently

Physical Requirements

• Occasionally exert up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects
• Complete repetitive hand, finger, and arm movements associated with typing and writing during the work shift
• Remain seated for extended periods, with brief periods of walking or standing as needed
• Perform work consistent with the physical demands of a sedentary position

Make a Difference When It Matters Most

Bring your clinical judgment, compassion, and crisis-intervention experience to our Crisis Services team. Apply today to help individuals and families move from crisis toward safety, stability, and connection to ongoing support.

Position Perks & Benefits

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package

• full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

• We are an Equal Employment Opportunity Employer.
• Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.