Mobile Service Technician

About the role

Western offers competitive pay, benefits, paid time off, paid holidays, and a family-oriented culture. Western Express HQ is in Nashville, TN. All outside terminals, located all over the country, have a small town, tight knit family atmosphere. Whether you are in Nashville or at one of our outlying locations, you are treated like family!

Job Opportunity: Mobile Service Technician

Western Express offers competitive pay, comprehensive benefits, paid time off, paid holidays, and a family-oriented work environment. Our corporate headquarters is located in Nashville, Tennessee, with terminals and locations throughout the country.

No matter where you work-at our Nashville headquarters or one of our nationwide terminals-you will experience a close-knit, team-focused culture where employees are valued and treated like family.

Job Summary

The Mobile Service Technician is responsible for inspecting, maintaining, troubleshooting, and repairing company tires, trailers, and related equipment. This position plays an important role in maintaining fleet safety, minimizing equipment downtime, and ensuring compliance with company standards, industry regulations, and Department of Transportation (DOT) requirements.

Responsibilities include, but are not limited to

• Inspect equipment to identify necessary tire, trailer, and component repairs.
• Perform all aspects of tire and trailer maintenance and service.
• Accurately document work performed, identify service needs, and enter detailed information into company computer systems.
• Communicate repair needs and service updates to the shop, management, or outside service providers as necessary.
• Follow established tire maintenance programs and proactively identify service requirements for each unit.
• Adhere to Tire Industry Association (TIA) guidelines and safety procedures to maintain a safe working environment for employees and drivers.
• Provide excellent customer service by promptly addressing and resolving driver and customer concerns.
• Inspect, troubleshoot, and repair dry van and flatbed semi-trailers, including bodies, systems, and mechanical components.
• Perform preventative maintenance, warranty repairs, and accident-related repairs.
• Inspect suspension systems, wheel-end assemblies, braking systems, and structural components to ensure compliance with company standards and DOT specifications.
• Test equipment and components to identify performance issues and determine appropriate repairs.
• Follow established procedures, policies, and safety protocols at all times.
• Identify opportunities for improvement and communicate recommendations to management.
• Recognize and share best practices to improve team performance and operational efficiency.
• Maintain a professional attitude and contribute to a positive, team-oriented work environment.
• Demonstrate dependability, punctuality, self-motivation, and a willingness to learn.

Required Qualifications and Skills

• High school diploma or GED required.
• Valid driver's license required; CDL is a plus.
• Ability to successfully pass a pre-employment drug screening.
• Ability to successfully pass a DOT physical.
• Effective verbal and written communication skills.
• Basic computer skills and the ability to accurately enter and maintain service records.
• Reliable attendance and punctuality are essential.
• Positive attitude and ability to work effectively as part of a team.
• Ability to understand and follow instructions, company procedures, safety guidelines, and daily work assignments.
• Ability to work in a physically demanding environment, including extended periods of standing, walking, sitting, and moving.
• Ability to regularly lift and move up to 50 pounds and occasionally lift or move up to 100 pounds.

Location Requirements

Candidates must reside within the geographic area between Wilkes-Barre, PA, and Bethlehem, PA, to support the operational needs of this position.

Work Schedule

• Shift: Monday-Friday

Additional information

Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.

I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.