Mobile Team Lead

About the role

Location: Pierce and King County - Supporting All Mobile Locations

Reports to: Mobile Operations Manager- $85,000

Position Summary

We are seeking a dedicated Mobile Team Lead to operationally oversee a mobile clinic, ensuring daily workflows run smoothly, staff are supported, and members receive excellent, trauma-informed care. The Mobile Team Lead is responsible for managing operations, coordinating staff and member flow, and maintaining compliance with regulatory and safety standards. They will report directly to the Mobile Operations Manager as their primary point of escalation and will collaborate daily with other Mobile Team Leads and mobile leadership team members to ensure consistent, high-quality service across all mobile clinic

The Mobile Team Lead serves as the on-site operational leader for the mobile clinic, overseeing daily workflows, directing team activities, and acting as the primary point of contact for operational and staffing issues. This role ensures smooth, efficient mobile clinic operations, a positive member experience, and a safe, trauma-informed environment.

The Mobile Team Lead provides operational supervision for all staff assigned to the mobile clinic, ensuring smooth workflows, coverage, and clinic operations. Clinical performance is overseen by the appropriate supervisors: the SUD Clinical Supervisor (counseling staff), CPSS Supervisor (peer specialists), and Mobile Medical Team Lead (nurses and medical assistants). The Mobile Team Lead maintains daily communication with clinical supervisors and reports directly to the Mobile Operations Manager as the primary point of escalation for operational issues.

Additionally, the Mobile Team Lead supports mobile programming, including recovery groups, outreach strategies, and member engagement approaches, and fosters collaboration with community partners and local support organizations.

Key Responsibilities

Onsite Leadership & Operational Escalation

• Lead operations for the mobile clinic, coordinating daily workflows, staff activities, and member services, including managing operations safely and efficiently in all weather conditions and environmental challenges.
• Ensure member and staff comfort by having all necessary equipment, supplies, and environmental supports on site, including shelter, seating, heating/cooling, and other items needed for safe and effective service delivery.
• Provide operational supervision for staff working under DOH licenses, ensuring adherence to protocols and operational expectations.
• Act as the first point of contact for operational and staffing issues, escalating complex or unresolved matters to the Mobile Operations Manager.
• Oversee member flow and clinic setup, ensuring a welcoming, safe, and trauma-informed environment.
• Learn the basics of each position and its role in clinic flow to better support overall operations and staff.
• Collaborate daily with other Mobile Team Leads and mobile leadership team members to coordinate routes, staffing, and service delivery.
• Maintain daily communication with the Clinical Supervisor to ensure alignment between operational oversight and clinical performance.

Team Supervision & Support

• Supervise all staff assigned to the mobile clinic from an operational perspective, providing coaching, feedback, and guidance to foster a high-performing, accountable, and collaborative team environment.
• Understand each team member's role and responsibilities to support staff effectively and maintain smooth clinic workflows.
• Monitor adherence to operational protocols, safety standards, and service expectations.
• Participate in performance management processes, including structured feedback, evaluations, and contribution to performance improvement planning.
• Ensure accountability across the team by reinforcing expectations related to attendance, performance, documentation, and service delivery standards.

Mobile Program Coordination & Operational Oversight

• Coordinate daily mobile clinic operations, including staffing coverage, routing, and service locations across Pierce and King County.
• Ensure mobile clinic set-up and readiness, with all equipment, supplies, and systems in place as well as compliant with organizational and regulatory standards.
• Support the planning and delivery of mobile programming, including recovery groups, support circles, outreach activities, and one-on-one member services.
• Support peer-focused programming efforts, ensuring operational alignment and contribution to program goals.
• Serve as the primary escalation point for day-to-day operational issues, implementing immediate solutions and escalating as necessary.

Administrative & Performance Management

• Review and approve staff timecards, schedules, and time-off requests to ensure adequate coverage and accurate record-keeping.
• Maintain documentation related to staff performance, training, and development.
• Support performance discussions and improvement plans to promote accountability and professional growth.

Customer Service & Member Support

• Model exceptional customer service and set the standard for member interactions.
• Support check-in and service processes, addressing questions or concerns with clarity, compassion, and professionalism.
• Ensure all members receive a welcoming, informative, and supportive experience.

Community Engagement & Program Support

• Build and maintain relationships with community partners, outreach teams, and local support organizations.
• Foster collaboration, resource sharing, and effective community-based service delivery.
• Support peer-focused programming, providing operational coordination and ensuring alignment with program goals.

Safety & Compliance

• Maintain accountability for safety, security, and regulatory compliance of the mobile clinic.
• Enforce adherence to We Care Daily Clinics' operational standards, safety protocols, and regulatory requirements, including HIPAA, 42 CFR Part 2, and local, state, and federal guidelines.
• Identify potential safety or compliance risks, implement corrective actions proactively, and escalate critical issues to leadership as needed.
• Promote a culture of safety, privacy, and compliance among staff through guidance, training, and real-time feedback.

Qualifications & Experience

• Minimum of 1 year of previous supervisory experience, with demonstrated ability to lead, coach, and support staff effectively.
• Employee Management & Documentation: Skilled in managing employees, maintaining accurate records, and documenting performance, operational issues, and staff development.
• Problem-Solving & HR Navigation: Ability to identify, address, and escalate concerning issues appropriately, leveraging HR support and following organizational chain of command.
• Compliance Knowledge: Solid understanding of HIPAA and 42 CFR Part 2 privacy requirements, with experience ensuring staff adherence.
• Team Culture & Collaboration: Positively contributes to team culture, fosters collaboration, and maintains professional relationships across multidisciplinary teams.
• Operational Competence: Experience managing schedules, staffing coverage, workflows, and logistical coordination in field-based or clinical settings.
• Communication Skills: Clear and effective communicator, able to provide feedback, guidance, and collaborate across teams, including daily alignment with clinical leadership.

Preferred Qualifications

• Previous experience working within the behavioral health field. Opioid Treatment Program experience is preferred.

Additional Information

• Employment Type: Full-time
• Travel Requirements: Mobile clinic-based; potential travel within designated regions