Mortgage Call Center Agent- Customer Service
- Location
- Oklahoma City, OK · On-site
- Job type
- Full-time
- Level
- Mid-level
- Listed
- Today
Skills & highlights for this role
- Excellent communication skills
- Telephone customer support
- Customer service orientation
Also useful
- Mortgage servicing knowledge
- Loss mitigation knowledge
- Escrow and payoff process knowledge
About the role
Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the country. We are looking for energetic individuals with excellent communication skills who enjoy helping others in a team-oriented contact center environment.
The Contact Center Agent will provide telephone support to Midland Mortgage customers related to the servicing of their mortgage loan accounts via both inbound and outbound telephone interactions.
Customer inquiries addressed involve, but are not limited to, accepting payments, providing documents, answering questions related to mortgage verification, escrow, payoff, property damage claims, and helping borrowers with past due accounts find solutions to remain in their homes and avoid foreclosure.
From Midfirst Bank's careers page, first listed on Rolev.ai on November 13, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Mortgage Call Center Agent- Customer Service role at Midfirst Bank, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Mortgage Call Center Agent- Customer Service job at Midfirst Bank located?
This Mortgage Call Center Agent- Customer Service position at Midfirst Bank is located in Oklahoma City, OK (On-site). Always check Midfirst Bank's application page for specific state eligibility or relocation policies.
What qualifications are required for Mortgage Call Center Agent- Customer Service at Midfirst Bank?
For the Mortgage Call Center Agent- Customer Service role, Midfirst Bank highlights experience with Excellent communication skills, Telephone customer support, Customer service orientation. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Mortgage Call Center Agent- Customer Service position at Midfirst Bank?
This listing links directly to Midfirst Bank's application page. You can apply directly on Midfirst Bank's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.