Mortgage Forward Deployed Engineer

About the role

Come build at the intersection of AI and fintech. At Ocrolus, we're on a mission to help lenders automate workflows with confidence-streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions.

Our AI workflow and analytics platform for lenders is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending. By integrating state-of-the-art open- and closed-source AI models with our human-in-the-loop verification engine, Ocrolus captures data from financial documents with over 99% accuracy. Thanks to our advanced fraud detection and comprehensive cash flow and income analytics, our customers achieve greater efficiency in risk management, and provide expanded access to credit-ultimately creating a more inclusive financial system.

Trusted by more than 400 customers-including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square-Ocrolus stands at the forefront of AI innovation in fintech. Join us, and help redefine how the world's most innovative lenders do business.

We're looking for a Mortgage Forward-Deployed Engineer (Encompass) to join our team and be the bridge between our product and our customers. This is not your standard engineering role, you'll be out in the field, working directly with clients, writing production code, and helping them reimagine how they run their business with our platform. You will be working directly with our Account Management team, implementation team and onboarding team. This role reports to the VP of Account Management.

As an FDE, you'll wear different hats: engineer, architect, and trusted advisor. One day you might be prototyping a custom integration; the next, you're running a proof-of-value with a C-suite exec; the next, you're feeding back product insights that shape the roadmap. If you like variety, ownership, and making real-world impact, you'll love this role. This role will report to our Lead Forward-Deployed Engineer and be a part of the Account Management team.

What you'll do

• Act as a technical expert and trusted advisor during the post-sales process, embed with customer teams to understand their workflows and demonstrate how Ocrolus' technology improves efficiency in mortgage origination.
• Review and consult on technical solutions, APIs, microservices, data pipelines, and integrations that solve real business problems.
• Build and support technical solutions and integrations for mortgage clients using Ocrolus, Encompass, and other POS/LOS mortgage platforms.
• Run proof-of-concepts and proof-of-value engagements that demonstrate ROI fast.
• Troubleshoot gnarly technical issues in live environments and get things back on track.
• Partner with the Account Management and Product teams to deliver value, and influence the roadmap.
• Travel occasionally (~30-50%) to customer sites and industry events

Who we're looking for: (Skill Sets and Qualifications)

• 3+ years of experience in software engineering, solutions engineering, or technical consulting.
• 3+ years of a background in mortgage, or lending workflows.
• Strong understanding and experience with Encompass
• Strong consultative sales/account management approach-able to map technology to business challenges and drive change management conversations.
• Excellent communication and presentation skills, with experience engaging senior mortgage executives.
• Backend: Python; APIs; Encompass Developer Connect; SQL.
• Frontend: React/TypeScript; JavaScript with ICE Secure Scripting Framework (SSF) for Encompass custom form and workflow logic.
• Supporting: Familiarity with mortgage LOS/POS platforms (Encompass, Blend, SimpleNexus, Floify); Git; cloud basics (AWS/Azure).
• Thrive in fast-paced, ambiguous environments where you figure it out and get it done.

Nice to Have

• Experience with SaaS integrations or loan origination systems.
• Additional mortgage LOS/POS experience
• Exposure to AI/ML or generative AI.

Note

The full-time salary range for this role is between $150,000 - $170,000 + commission + equity + benefits. Base pay offered may vary depending on job-related knowledge, skills, experience, and market location.

Disclosure as required by N.Y.C. Admin. Code §§ 8-102 and 8-107(32) of the full time salary compensation range for this role when being hired into our offices in New York City.