Mortgage Loan Servicing Specialist I

About the role

The Mortgage Loan Servicing Specialist I is responsible for handling various member and vendor requests, generating and mailing regulatory notices and disclosures, and being a resource for other servicing department teams while adhering to Fannie Mae, VA and FHA servicing guidelines, federal lending regulations, The Consumer Financial Protection Bureau requirements and Credit Union Policies and Procedures.

Essential Functions

• Complete and respond to member and vendor requests with varying degrees of complexity in accordance with Fannie Mae, VA and FHA servicing guidelines, federal lending regulations and The Consumer Financial Protection Bureau requirements.
• Repair Escrows - Review originating loan documentation such as appraisal, purchase contract and MPR to validate required repairs. Monitor and follow-up for completion and payment to contractor in compliance with Fannie Mae, VA and FHA servicing guidelines, federal lending regulations and The Consumer Financial Protection Bureau requirements.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Minimum Formal Qualifications for this Position

• High School Diploma/G.E.D. or equivalent. required
• 1+ years' first mortgage lending or relevant lending experience sufficient to develop the technical and specialized knowledge and skills listed below. Required
• 6+ months hazard/flood insurance and/or insurance claim experience. preferred
• 6+ months call center experience preferred

Technical or Specialized Knowledge/Skills

• Working knowledge of Mortgage Lending business terminology and process flow.
• Working knowledge of First Mortgage products.
• Working knowledge of investor selling and servicing guidelines.
• Working knowledge of lending regulations and Consumer Financial Protection Bureau requirements.
• Ability to read and understand documents such as purchase contracts and appraisals.
• Ability to effectively analyze issues and create positive outcomes for all interested parties within the required regulations.
• Ability to anticipate impact of actions and how to properly resolve additional issues.
• Ability to prioritize/manage workload and allocate resources.
• Organized, detail oriented, flexible and able to multi-task in an ever-changing environment.
• Display positive, professional demeanor and work independently with little supervision.
• Self-motivated.
• Initiative to meet and/or exceed job standards and willingness to take on other tasks that support the goals of the Credit Union.
• Effective verbal and written communication skills.
• Basic competency with Microsoft Word and Excel or similar programs.
• Analytical and mathematical skills.

Certifications Required

• None

Pay Range

$20 to $23 per Hour (S11) + 7% annual target bonus.

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

Benefits

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

• We anticipate this position to close on 11/16/2026. Please submit your application at your earliest convenience to be considered.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.