Motor Vehicle Specialist I

About the role

• Job Posting Title
• Motor Vehicle Specialist I
• Agency
• 640 SERVICE OKLAHOMA
• Supervisory Organization
• Motor Vehicle Operations
• Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

• Estimated Appointment End Date (Continuous if Blank)
• Full/Part-Time
• Full time
• Job Type
• Regular

Compensation

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $48,000.00.

Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans. Service Oklahoma will match up to 7% towards an employee's Defined Contribution retirement plan. Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave. Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.

About the role

There are three positions available for hire.

Position Summary

The Motor Vehicle Specialist is a flexible, full-time position that moves between projects and seasonal peaks, such as the lien release backlog, National Motor Vehicle Title Information System (NMVTIS) discrepancy resolution, and renewal seasons.

Position Responsibilities

This job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills.

• Reviews and records all brands listed on titles to protect Oklahoma customers by updating the National Motor Vehicle Title Information System.
• Assists in recording and releasing liens.
• Performs data entry, records review, and clean-up to keep vehicle records accurate and complete.
• Provides project support as assigned, including special initiatives and process improvement work.
• Supports project and seasonal workloads, such as lien release backlogs, NMVTIS discrepancy resolution, renewal peaks, and electronic title process changes.
• Cross-trains in multiple Motor Vehicle functions to assist with backlogs and surges.
• Provides routine interpretation of state and federal MV laws or refers more complex questions to the appropriate division personnel.
• Follows state laws, department policies, and procedures, and protects confidential customer information.
• Collaborates with internal departments to continuously improve processes and ensure data integrity.
• Performs other duties as assigned.

Knowledge, Skills, & Abilities

• High attention to detail and accuracy when working with high volumes of records.
• Knowledge of office practices and procedures.
• Ability to learn new processes and systems quickly.
• Ability to shift between tasks and priorities as workloads change.
• Working knowledge of Microsoft Office and computer-based data systems.
• Clear written and verbal communication.
• Ability to work independently and as part of a team.
• Ability to handle confidential information with discretion.

Level Descriptors

• Level I is an entry-level position where employees are responsible for performing various routine duties related to MV functions. Duties will vary according to the section in which the position is located and the needs of the Motor Vehicle Division.
• Level II is an advanced level position where employees are responsible for performing various routine duties related to MV functions.
• Level III is a subject-matter-expert position where employees are responsible for performing various routine duties related to MV functions.

Education & Experience

Level I

• An associate's degree in any field
• OR two (2) years of experience in a related field

Level II

• An associate's degree in any field, plus one (1) year of experience in a related field
• OR three (3) years of experience in a closely related field

Level III

• An associate's degree in any field, plus two (2) years of experience in a related field
• OR four (4) years of experience in a closely related field

Special Requirements

• The schedule for this position may vary and require flexibility, including some early or late shifts, weekends, and occasional overtime, based on the needs of the agency.
• This position may require occasional travel. The selected candidate must be willing and able to perform all job-related travel. State vehicles may be available, but reliable transportation may be required for local travel.
• This position works in a comfortable office setting with a computer for a large percentage of the workday.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.