Motor Vehicle Store Manager

About the role

This position is located at 1152 E. Broadway Rd., Mesa, AZ 85204

PLS ®: People. Location. Service

Why PLS? Because You Deserve Better!® PLS - which stands for People - Location - Service - is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states.

Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives.

PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview

Successful Motor Vehicle Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Store Manager is also responsible for ensuring store employees are properly motivated and trained and that qualified replacements are developed and ready to fill open positions.

Job Responsibilities

• Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
• Implementing strategies to help meet store goals and objectives
• Recruiting, developing, and motivating store employees who exceed internal and external customer expectations
• Ensuring compliance with federal, state, and local regulations
• Providing service to customers in obtaining motor vehicle titles, registrations, permits, and any other motor vehicle services
• Ability to learn and apply Arizona Department of Transportation Motor Vehicle Department "ADOT MVD" rules, regulations, processes, and procedures
• Establishing a strong customer service/selling culture to maximize sales
• Supervising CSR activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
• Coaching and developing assistant managers and shift supervisors in accordance with career development plans set by District Manager
• Marketing within your community to increase market share and store revenues
• Resolving customer complaints to increase customer satisfaction
• Controlling labor hours, cash, store audits, and shrinkage
• Helping maintain a neat and clean store environment for our customers and employees
• Other duties as assigned

Job Requirements

• A minimum of two years of management experience
• A vehicle, valid driver's license, and current proof-of-insurance
• record must be in good standing
• High school diploma or GED equivalent
• Knowledge of level 1 inspection, vehicle registration and renewal, and other motor vehicle services.
• Ability, willingness, and comfort to engage with customers
• Ability to develop positive relationships with internal and external customers
• Strong desire to exceed corporate initiatives and inspire excellence in a team
• High-energy, collaborative leadership expertise
• Professional appearance and demeanor
• Superior verbal and written communication, and presentation skills
• English/Spanish bilingual is a plus

Working Conditions and Physical Requirements

• Must be able to remain in a stationary position for extended periods of time
• Must be able to lift 5-10 lbs. with little assistance
• Must be able to work in restrictive spaces
• Must manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of customers

Benefits

Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, ongoing training available.