Multi Unit Account Coordinator

About the role

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

Position Summary

Manages a portfolio of multi-unit customers by providing and executing solutions for day-to-day concerns and focusing on ongoing relationship management activity. Responsible for interactions between our customers' corporate office and internal supporting departments.

Responsible for the successful execution of customer projects and activities by leading and engaging with our internal teams (Sales [divisional, program, and inside], Supply Chain, Pricing, Sourcing, DC transportation, DC Operations, Category, Credit) to ensure the highest quality service and integrity through teamwork, knowledge, and professionalism.

What you will do

• Primary day-to-day business contact with customer Executives, Supply Chain Team, Culinary, Purchasing, and Operation teams to support customer needs.
• Effectively communicates item forecasts and demand changes to appropriate purchasing teams or supply chain.
• Establishes, develops and maintains positive customer and internal relationships to drive quality internal execution.
• Provides key point-of-contact for customers and internal team members. Resolves escalated account issues in a timely, professional manner with outstanding communication with all interested parties.
• Provides direction to internal customer teams responsible for administration, pricing, inventory planning, and inside sales.
• Advises and provides suggestions for external customers on best practices for menu changes and new item rollouts. Understands Customers' current needs and anticipates emerging needs.
• Lead the coordination of key projects, e.g. promotions, limited-time offers, menu changes, product changes, supplier changes, etc.
• Responsible for the overall management of order guides, invoice print preferences, contracted item icons, min & max settings, customer item codes, exclusions, inclusions, critical item lists, and item indicator lists.
• Responsible for the accurate management of proprietary items including item creation, expected forecast, and the successful discontinuation at end of the life cycle.
• Maintains an in-depth understanding of the company's products and services to advise and make suitable recommendations to customers.
• Responsible for the success of new restaurant openings, including directing internal teams on account setup, routing needs, product needs, training & test orders, etc.
• Acts as a key contributor/ presenter in multi-unit account business reviews.
• Collects and analyzes information and prepares data and sales reports; develops customized reports to meet customer-specific needs.
• Participates as a core member in the new customer implementation and exit process.
• Performs other duties as assigned.

When you will work

• Monday through Friday, 8:00am - 5:00pm.
• Hybrid Work Schedule: 4 days in office, 1 day from home.

What you'll bring to the table

• High School Diploma/Equivalent required.
• Bachelor Degree preferred.
• Three or more years of experience in customer service, inside sales or business.
• Excellent written, verbal, organizational and communication skills.
• Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices.
• Highly motivated, self starter with a focus on details and accuracy in a fast paced environment
• Ability to multitask, prioritize and be able to work independently or within a team environment.
• Customer service and time management skills.
• Ability to think creatively - Developing, designing, or creating new applications, ideas, relationships, systems, or products.
• Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Skill at persuading others to change their minds or behavior.
• Negotiation skills and the ability to bring consensus or reconcile differences.
• Social perceptiveness skills, being aware of others' reactions and understanding why they react as they do.
• A desire to provide our customers with the best food service distribution experience

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

All Gordon Food Service locations are tobacco-free.