NetSuite Architect

Jacksonville, FL (onsite) or US - remote

We exist to transform our customers and change lives

Who We're Looking For

RF-SMART is currently seeking an experienced NetSuite Architect. The NetSuite architect operates within a governance-through-delivery model. Governance is established as a byproduct of real delivery decisions on thin vertical slices - starting with the ZoomInfo enrichment workstream - rather than declared in the abstract.

The architect must be comfortable making architecture decisions in flight, producing the System of Record matrix, lifecycle definitions, and integration write rules as artifacts of working software, and resisting the pull toward design-on-paper. Candidates whose preferred mode is to write a target-state Confluence page and hand it to delivery will not succeed in this seat.

Primary focus is rearchitecting legacy customizations, simplifying the platform footprint, retiring or replacing modules at end-of-life, and establishing sustainable architectural standards. The role requires that you govern the work of an implementation partner during modernization, while contributing directly to delivery alongside the NS developer and admin.

Partner closely with Sales, Services, Support, BD, Marketing, Finance, and IT leadership to align the platform roadmap with business strategy.

What You'll Do

• Own the target-state architecture for NetSuite and the surrounding lead-to-cash ecosystem (HubSpot, SalesLoft, OpenAir/SuiteProjects Pro, Celigo, ZoomInfo/ZeroBounce, and the planned analytics layer).
• Lead the re-architecture of legacy customizations and end-of-life modules - assess technical debt, define what to retire, refactor, or replace with native functionality, and sequence the work into a defensible roadmap. Specifically includes the Contract Renewals -> SuiteBilling migration, ARM adoption, OpenAir disposition, and customer record rationalization.
• Govern the implementation partner's technical work - review designs, enforce standards, validate quality, hold approval rights on significant design decisions, and ensure architectural alignment with long-term direction. The architect has the standing to say no to a partner recommendation.
• Contribute as a hands-on developer/architect on highest-leverage work; pair with the NS developer to raise the team's design ceiling.
• Establish and enforce development standards: naming conventions, sandbox strategy, code review, deployment, release management, and documentation.
• Design integration patterns between NetSuite and surrounding systems (HubSpot NS via Celigo, SL HS native, SL -> NS engagement events, ZI/ZB enrichment flows); make build-vs-buy and middleware-vs-native decisions.
• Partner with Sales, Services, Support, BD, Marketing, Finance, and Operations to translate process requirements into scalable platform design; push back on customization where configuration or process change is the better answer.
• Provide technical support escalation backstop - when production issues exceed the admin/developer's scope, this role is part of the response.
• Stay current on NetSuite platform releases (2x/year) and emerging SuiteCloud capabilities; assess applicability and risk.
• Apply AI tooling as a fluent adopter - use AI in design, code review, documentation, and delivery, and where appropriate, design AI capabilities into the platform itself.
• Mentor the NS developer and admin on architectural thinking, platform best practices, and modernization patterns.

What You Bring

• Bachelor's degree (or international equivalent) and 8+ years of relevant ERP/platform experience, with 5+ years architecting NetSuite specifically.
• Demonstrated experience leading a NetSuite modernization, rearchitecture, or major re-implementation - not solely greenfield builds or BAU admin.
• Deep, hands-on expertise in SuiteScript 2.x, SuiteFlow, SuiteTalk (REST/SOAP), SuiteAnalytics, SuiteBundler, and SuiteCloud Development Framework (SDF).
• Strong grasp of the NetSuite data model and the finance, operations, and front-office modules relevant to RF-SMART's footprint, including Contract Renewals, SuiteBilling, ARM, and SuiteProjects Pro.
• Proven experience designing and operating integrations between NetSuite and CRM/marketing/sales-engagement systems (HubSpot, Salesforce, SalesLoft, Marketo, or similar) via Celigo, Boomi, Workato, MuleSoft, or comparable iPaaS.
• Track record of setting development standards and governance in a multi-developer / partner-augmented NetSuite environment.
• Ability to translate between finance/operations stakeholders, front-office stakeholders (Sales, BD, Marketing, CS, Services, Support), and technical teams; comfortable influencing senior business leaders on platform decisions.
• Comfortable as a working architect - willing to write and review code, pair with developers, and contribute to delivery, not just design.
• Fluent AI adopter - uses AI tooling in day-to-day architecture, design, and delivery work, and ideally has led the integration of AI capabilities into a platform or system they have owned.