Network Engineer

About the role

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there's no better time to join the Extreme team.

About the role

What you will do (Job Specific Details on the nature of the job and responsibilities).

Must be able to come on site to our office in Salem, NH

About the job

As part of the IT Network Operations team, you will have the opportunity to work across a broad scope of network technologies and IT solutions, responsible for the operations and support of a global network infrastructure. You will wear a multitude of hats on any given day; this role provides exposure to a wide array of network technologies and vendor solutions, making it a great opportunity to expand your skill set.

We believe in maintaining a healthy work-life balance while empowering our team to deliver exceptional service. Your primary responsibilities include end-user support, lifecycle management for network hardware and software, and troubleshooting first and second-level network issues.

Working closely with cross-functional teams, you will help optimize our network infrastructure to ensure a stable, secure, and high-performing environment.

What you'll gain

Hands-on experience with a variety of technologies, including Palo Alto Firewalls, Extreme Network Switches, Routers, Wireless Access Points, dynamic routing protocols like OSPF, AI (Artificial Intelligence), Automation and tools like Wireshark for packet-level troubleshooting.

Opportunities to grow your expertise in Zero Trust Network Access (ZTNA) and next-generation networking solutions.

A team-oriented environment where collaboration and professional development are encouraged.

Responsibilities

• Support and maintain user and server networks, including wired and wireless LANs, VPNs, SD-WANs, remote access, dynamic routing and switching, fabric, firewalls, AI and load balancers.
• Troubleshoot, monitor, and ensure adherence to IT security standards for network infrastructure.
• Report and monitor key performance indicators (KPIs).
• Maintain network documentation and manage changes through change management processes in ServiceNow following ITIL best practices
• Network support, management and monitoring using our portfolio of tools, e.g., NetBox, Cacti, Wireshark, ExtremeCloud IQ and Extreme Site Engine, Extreme Platform One, and Extreme AI Agent One.
• Support incident management and be on-call as needed.
• Collaborate closely with IT infrastructure, IT security, IT architecture, and application management teams on consulting and troubleshooting tasks.

Qualifications

• Bachelor's degree in computer science, Information Technology or a related field; or 2+ years of equivalent and proven experience in network support, administration or engineering.
• Relevant certifications (e.g., Network+, CCNA, Cisco AI Technical Practitioner) are a strong advantage.
• Hands-on experience with networking protocols and concepts, including TCP/IP, the OSI model, VLANs, VPNs, firewalls, SD-WAN, WLANs, AI.
• Experience with packet-level troubleshooting (e.g., Wireshark, Tcpdump, Ping and Trace tools, Syslog, IPerf, SNMP, NMAP).
• Experience with Palo Alto firewalls, Extreme Networks solutions or A10 Networks is a plus.
• Knowledge and experience with dynamic routing protocols such as OSPF.
• Knowledge of secure remote access solutions, e.g., Zero Trust Network Access (ZTNA) and client-based VPNs.
• Strong analytical and solution-oriented mindset.
• Ability to work both within a collaborative team environment as well as taking initiative as an independent self-starter.

Compensation

This role has a market-competitive salary with an anticipated base compensation range of $65,000 - 80,000USD + Bonus. The posted range reflects the amount Extreme Networks reasonably and in good faith expects to pay for this role upon hire. This range is set using objective, gender-neutral criteria based on skills, experience, responsibility, and working conditions. Actual compensation offered will depend on the selected candidate's experience, qualifications, skills, and work location.

Benefits and Total Rewards

Extreme Networks offers a comprehensive benefits package. Specific benefits vary by country and may include:

• Medical, dental, and vision insurance
• Flexible work schedules and work-from-home opportunities where role permits
• Paid time off, including open time off in eligible markets and statutory leave in all markets
• Paid holidays in accordance with local practice

Retirement savings programs, including 401(k) matching in the United States:

• Employee Stock Purchase Program, where eligible
• Adoption assistance and fertility treatment support, where eligible
• Flexible spending accounts, where eligible
• Employee assistance program
• Tuition reimbursement, where eligible
• Life and disability insurance

Benefits eligibility is based on country of employment, role, and employment status. Complete benefits details will be provided during the interview process and in the formal offer of employment.

Qualifications

Basic Requirements and Preferred Qualifications for the job.

BS, English

We encourage people from underrepresented groups to apply. Come Advance with us! Above and beyond discrimination/harassment based on "protected categories," Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.

• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
• These tools assist our recruitment team but do not replace human oversight.
• Final hiring decisions are ultimately made by humans.
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