Network Engineer

About the role

Primary Function of Position

The AV Engineer provides on-site technical support and troubleshooting for audio-visual systems at

Intuitive Surgical locations. Reporting to the AV Operations Manager, the engineer works directly with end users to keep AV systems running smoothly and resolve issues promptly.

Essential Job Duties

• Support and troubleshoot AV systems on-site or remotely, including video conferencing, displays, projectors, audio processors, microphones, cameras, and control systems.
• Respond promptly to incidents and service requests within the established IT Service
• Management framework, keeping requesters informed and escalating complex issues to engineering as needed.
• Find the root cause of recurring issues and follow through on permanent fixes.
• Perform routine maintenance and updates to keep AV systems reliable.
• Train end users on how to operate conferencing equipment and room controls.
• Document troubleshooting steps and resolutions to build the knowledge base.
• Work with the support team and AV installation staff to commission completed systems and hand them off to operations.
• Work with manufacturers and vendors on technical support and return authorizations, and assist with AV inventory and equipment replacements.

Required Skills and Experience

• 5+ years of experience providing technical support for AV, corporate video, or related IT systems, preferably on-site.
• Associate's degree in electronics, information technology, or a related technical field, or an equivalent combination of education and AV experience.
• Strong knowledge of AV equipment and troubleshooting practices.
• Experience with AV device management tools such as Zoom Device Management, Neat Pulse,
• Poly Lens, and Logi Sync.
• Knowledge of audio digital signal processors (DSPs); QSC-level proficiency highly desired.
• General networking competence (TCP/IP and VLANs).
• Understanding of AV control system programming.
• Ability to read and create AV technical drawings, with proficiency in Bluebeam.
• Analytical problem-solving and the ability to work independently to meet SLAs in a fast-paced environment.
• Strong written and verbal communication skills, including with Director-level colleagues and above, and a customer-service focus.

Working Conditions

• Onsite in Sunnyvale, consistently reporting by 7:00 a.m.
• Travel up to 10%.
• Occasionally lift 30+ lbs.
• Move throughout multiple buildings and floors.

Preferred Skills and Experience

Use of hand tools and terminating different cable types, such as Cat 6.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.

Mandatory Notices

U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government's licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan ("TCP") (note: typically adds 2 weeks to the hiring process).

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee's start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.

Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.

This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate's experience, knowledge and skills.

Compensation will be based primarily on the job level at which the role is filled and the candidate's qualifications, consistent with applicable law.

Accommodation & Accessibility Notice

We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target compensation ranges are listed.