Network Engineer, Infrastructure Services

Summary

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization.

IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.”

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Infrastructure Services is part of IS&T and the foundation of Apple's global network operations — managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question.

About the role

In this fast paced role, you will provide front line support for Apple’s MPLS backbone network; its extensive DC, Edge, and Internet connectivity; and its underlying metro and long-haul optical transport networks to address a wide variety of business challenges. You will be comfortable in a dynamic environment with the ability to multi-task and provide operational support to various operational teams and implementation groups within Apple to resolve critical network related issues.

This position requires a collaborative teammate with excellent written and verbal communication skills who will enjoy working with others around the globe to maintain the networking infrastructure. Your responsibilities will include working on tickets and break fixes, taking escalations from and mentoring junior team members, developing network automation playbooks, maintaining and upgrading existing networks to current standards, coordinating peering expansions, and contributing to technical and procedural documentation.

In this role you will obsess over minute details and drive operational excellence in every aspect of your work to deliver the best possible customer experience. In addition to the required technical networking skills, this position will also draw on strong interpersonal skills and an individual who enjoys the dynamic nature of Apple’s environment. If you enjoy close collaboration, open and active discussion, and following through on the details, we think you’ll love being part of our team!

Responsibilities

• Provide front-line support for Apple’s MPLS backbone network, DC, Edge, and Internet connectivity, as well as metro and long-haul optical transport networks to resolve critical network-related issues.
• Work on tickets and break fixes, take escalations, mentor junior team members, and develop network automation playbooks to enhance operational efficiency.
• Maintain and upgrade existing networks to current standards, coordinate peering expansions, and contribute to technical and procedural documentation.
• Collaborate with global teams to maintain networking infrastructure, ensuring operational excellence and delivering the best possible customer experience.
• Utilize strong interpersonal skills to engage in open and active discussions, and follow through on details to support various operational teams and implementation groups within Apple.

Minimum Qualifications

• A minimum of 3 years of network operations experience in a large scale enterprise or service provider environment
• Experience evaluating and managing outages to business critical infrastructure
• Ability to maintain composure and customer-service focus in stressful and ambiguous situations
• Self-starter, self-motivated, self-directed, self-sufficient
• Working knowledge of TCP/IP, BGP and various IGP protocols
• Proficiency in macOS, Linux, and/or other variations of UNIX operating systems
• Experience working in large scale network environments with ITIL Incident, Problem, and Change Management processes

Preferred Qualifications

• Bachelor of Science in Computer Science or equivalent experience
• Cisco CCNA, Juniper JNCIA/JNCIP, or equivalent experience
• Flexibility to work early morning or late night shift patterns required
• Hands-on experience with Cisco, Arista, Juniper, and/or Nokia carrier-grade routers and their respective network operating systems is preferred
• Understanding of peering and/or transit networks is a bonus
• Experience with configuration management and automation technologies such as Ansible, Python, Go, etc is advantageous.