Network Operations Center (NOC) Technician
- Location
- Austin, TX · On-site
- Job type
- Full-time
- Level
- Mid-level
- Listed
- 18 days ago
Skills & highlights for this role
- Professional written and oral communication
- Excellent interpersonal skills
- Telephony skills
- Active listening
- Customer-care
- Basic computer knowledge
- Basic operating system knowledge
- Basic application knowledge
- Basic understanding of networking technologies and components (switches, routers, firewalls)
- Understanding of support tools and techniques
- Ability to organize and prioritize work
- Adaptability to change
About the role
The NOC Team is the heart of our Support Operations division and an entry-level technical role. This is a fast paced role that requires a shift in focus multiple times per hour and prioritization of work on the fly. The NOC handles all incoming tasks such as support and dispatch requests, technical systems alerts, resource coordination and interdepartmental communication, as well as resolving a portion of incoming support cases. Essential Duties and
Responsibilities
- Act as a point of contact for all types of service requests.
- Communicate directly with customers as needed.
- Assist in coordination of the support teams to maximum utilization and improve communication.
- Monitor alert systems and take appropriate action.
- Assist in management of the emergency process for support requests requiring escalation.
- Work with support technicians and management to do whatever is necessary to provide excellent service.
- Continuously develop technical skills by resolving a portion of incoming support cases to enable progression to a technical support role.
- Provide feedback on opportunities to improve process and workflow efficiency.
Requirements & Qualifications
- Professional and effective written and oral communication as well as excellent interpersonal skills: such as telephony skills, active listening and customer-care.
- Basic computer, operating system and application knowledge.
- Basic understanding of networking technologies and components such as switches, routers and firewalls.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Ability to organize and prioritize work and adapt to changes quickly.
- Self-motivated with the ability to work in a fast moving, team based environment.
- Additional Requirements Participate in after hours rotation.
- Must be able to lift 50lbs.
- Must pass a drug and background screening.
Benefits & Perks
Flexible Paid Time Off 401k Medical/Dental/Vision Insurance available Life and AD&D Insurance Disability Insurance
From GCS Technologies's careers page, first listed on Rolev.ai on October 23, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Network Operations Center (NOC) Technician job at GCS Technologies located?
This Network Operations Center (NOC) Technician position at GCS Technologies is located in Austin, TX (On-site). Always check GCS Technologies's application page for specific state eligibility or relocation policies.
What qualifications are required for Network Operations Center (NOC) Technician at GCS Technologies?
For the Network Operations Center (NOC) Technician role, GCS Technologies highlights experience with Professional written and oral communication, Excellent interpersonal skills, Telephony skills, Active listening, Customer-care, Basic computer knowledge. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Network Operations Center (NOC) Technician position at GCS Technologies?
This listing links directly to GCS Technologies's Workable application page. You can apply directly on GCS Technologies's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workable application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.