Network Operations Center (NOC) Tier 1 Shift Lead
- Location
- Ashburn, VA
- Listed
- Today
About the role
CWS seeks a NOC Tier 1 Shift Lead to supervise the U.S. Customs and Border Protection’s (CBP) Network Operations Center (NOC) contract Tier 1 NOC technicians. The NOC Tier 1 Shift Lead supervises the Tier 1 NOC technicians to ensure timely incident detection, triage, and escalation per established performance standards.
Duties & Responsibilities
- Lead Tier 1 operations during assigned 12-hour shifts in a 24/7 environment.
- Oversee incident intake, analysis, and escalation following ITIL procedures.
- Ensure adherence to service level agreements (SLAs).
- Maintain accurate shift logs and incident summaries.
- Mentor and evaluate Tier 1 personnel performance.
Required Qualifications
- 5+ years of NOC or Tier 1 support experience.
- CompTIA Network+ or ITIL v3 certification.
- Familiarity with monitoring and ticketing systems (e.g., SolarWinds, ServiceNow).
Preferred Qualifications
- CCNA certification.
- Experience supporting Federal or DHS systems.
Place of Performance
- Springfield and Ashburn, VA (Shift-based position with 24x7 coverage).
Clearance
- Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Equal opportunity and legal notices
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at
From Computer World Services Corp. (Cws)'s careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Network Operations Center (NOC) Tier 1 Shift Lead job at Computer World Services Corp. (Cws) located?
This Network Operations Center (NOC) Tier 1 Shift Lead position at Computer World Services Corp. (Cws) is located in Ashburn, VA. Always check Computer World Services Corp. (Cws)'s application page for specific state eligibility or relocation policies.
How do I apply for the Network Operations Center (NOC) Tier 1 Shift Lead position at Computer World Services Corp. (Cws)?
This listing links directly to Computer World Services Corp. (Cws)'s Lever application page. You can apply directly on Computer World Services Corp. (Cws)'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.