Network Operations Engineer (Tier 2 / L2)

The Role

Within the Network Services team at Kyndryl, you will serve as a Network Operations Engineer (Tier 2 / L2), providing operational support, troubleshooting, and incident resolution for mission-critical enterprise environments supporting financial infrastructure accounts.

In this role, you will be a key operational liaison between Tier 1 support teams and Tier 3 engineering specialists, ensuring high availability and swift recovery.

Operating in a high-stakes, fast-paced environment, you will handle Tier 2 network escalations, analyze routing and switching issues, collaborate with hardware/telecom vendors, and execute planned operational maintenance.

Beyond technical troubleshooting, this role is critical to client success: you will interact directly with demanding enterprise stakeholders, manage escalations under pressure with emotional composure, and maintain trust through transparent, professional communication.

Your Future at Kyndryl

At Kyndryl, we understand the importance of investing in our employees' professional growth and development. In Network Services, you can expect to receive comprehensive support and training programs to keep your skills and knowledge up to date with the latest industry trends and technologies. By joining our team, you will have the opportunity to work on cutting-edge projects and contribute to the development of innovative solutions for our customers-including new wireless and 5G technologies not yet adopted by most companies.

Work Schedule

• Hours: 7 AM - 7 PM ET (12h shifts)
• Rotation: Alternating 3/4 days (Sun-Tue or Thu-Sat, + alt Wed)
• Support: Occasional on-call

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

You combine solid hands-on Layer 2/Layer 3 networking troubleshooting capabilities with exceptional customer-facing diplomacy. You are calm under pressure, customer-focused, and comfortable navigating complex escalations within mission-critical infrastructure accounts.

Required Technical and Professional Expertise

• Must be legally authorized to work in the United States without current or future sponsorship.
• Ability to successfully pass extensive, enhanced client-mandated federal background checks prior to onboarding.
• Demonstrated hands-on Tier 2 (L2) network operations experience diagnosing, isolating, and resolving enterprise routing and switching incidents.
• Solid operational working knowledge of core protocols including BGP, OSPF, VLANs, trunking, STP, MPLS, and enterprise IP routing.
• Proven capability to troubleshoot network incidents using packet analysis tools (e.g., Wireshark, tcpdump) and network monitoring platforms.
• Practical experience with enterprise firewall administration and connectivity triage.
• Demonstrated experience collaborating in a tiered support structure (taking handoffs from L1 and escalating systematically to L3 engineering).
• Exceptional communication and interpersonal skills, with proven ability to maintain composure under pressure when interacting with demanding, high-stakes client stakeholders.
• Flexibility and willingness to work 12-hour day shifts on an alternating staggered schedule aligned with Eastern Time (ET) client operational hours.

Preferred Technical and Professional Expertise

• Exposure to software-defined networking concepts (SDN), data center fabrics (e.g., Cisco ACI, VXLAN), or cloud networking environments.
• Prior experience supporting financial institutions, federal entities, or heavily regulated enterprise client environments.
• Relevant industry certifications (e.g., Cisco CCNA, CCNP Enterprise core, or network vendor equivalents).
• Basic scripting knowledge for diagnostics and routine verification (Python, Bash, or PowerShell).

Pay and benefits

The compensation range for the position in the U.S. is $79,920 to $152,160 based on a full-time schedule.

Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.

There is a different applicable compensation range for the following work locations:

• California (San Francisco Bay Area): $95,880 to $182,520
• California (All Other): $87,960 to $167,400
• Colorado: $79,920 to $152,160
• Massachusetts: $79,920 to $167,400
• New York City: $95,880 to $182,520
• Washington: $87,960 to $167,400
• Washington DC: $87,960 to $167,400

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.