Network Operations Technician (Starlink)

About the role

As a Network Operations Technician, you will be directly responsible for operating the growing Starlink Network as we scale to millions of users around the globe. You will execute operational response to real-time network events and anomalies - mitigating their impact before significant service degradation occurs. You will facilitate incident response, engaging and supporting engineering teams to triage and resolve major issues.

You will work with engineers across disciplines and external partners to ensure that all problems are root-caused and mitigated to prevent future recurrence. You will manage changes and maintenances required to improve and sustain service for users, while ensuring minimal network downtime.

As an embedded operator within the NOC you will work with operations engineering to improve operational processes, increase operational efficiency, and maximize operational capabilities.

Responsibilities

• Detect and triage emerging anomalies on satellites, ground stations, terrestrial network interop, terrestrial network interconnections, network co-location sites, and internet points of presence
• Provide centralized awareness and management of routine and emergency maintenance performed by SpaceX personnel and partner contractors
• Execute rapid incident response for major network disruptions
• Own investigation, troubleshooting and resolution efforts for common network issues
• Provide advanced troubleshooting support and resolution for complex residential and enterprise escalations in coordination with internal teams
• Measure, preserve, and improve the uptime and performance of the Starlink Network
• Follow and improve processes used for operating the Starlink Network

Basic Qualifications

• High school diploma or equivalency certificate
• 1+ year of professional experience troubleshooting and operating computer systems in a network, IT, or security setting including but not limited to a Network Operations Center (NOC), Security Operations Center (SOC), Data Center Operations etc.

Preferred Skills and Experience

• Ability to take on projects that require taking initiative and developing new expertise
• Ability to work effectively in a dynamic environment that includes working with fast changing needs and requirements
• Experience in mission-critical operations where outstanding attention to detail and communication is required to ensure success
• Industry recognized technical certifications (i.e. Network+, Security+, CCNA, JNCIA, etc)
• Ability to perform network troubleshooting using packet captures and/or device telemetry to root cause network issues
• Familiarity with modern networking technologies including but not limited to:
• Connectivity (MAC, WiFi, WDM, IPv4 and IPv6)
• Switching (STP, VLANs, QinQ)
• Routing (BGP, OSPF, IS-IS)
• Network services (DNS, DHCP, NTP, NAT)
• Network security (MACsec, ACLs) and Anti-DDoS measures
• Knowledge and troubleshooting of common consumer devices (IoT, Home security and Smart devices)
• Residential or business customer interaction experience, customer support preferred
• Experience with debugging complex systems using data analysis
• Basic software experience in Python, SQL, Bash or similar languages
• Bachelor's degree in IT, Computer Science, Cybersecurity or STEM discipline

Additional Requirements

• Must be available for on-shift rotations
• This position requires working 7 PM - 7 AM; 3 days on, 4 days off; then 4 days on, 3 days off
• Must be able to work extended hours and weekends as needed

Pay Range

• Level 1: $29.00
• Level 2: $31.50
• Level 3: $34.50

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.

You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.

Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

Itar Requirements

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.