Network Operator

About the Role

We are seeking an experienced, mission-driven Network Operator to join Torus Overwatch. As a member of Torus Overwatch Command, you help protect the system visibility, reliability, and uptime our customers depend on. You investigate alerts, execute response procedures, coordinate with Grid Operators to maintain and restore service, and partner with field service to resolve issues requiring on-site support.

This role requires disciplined execution, clear communication, and sound judgment to recognize when an issue needs escalation beyond documented procedures. As our systems evolve, you help refine the playbooks and strengthen the practices that keep our operations reliable.

Who You Are

• You keep the fleet online.
• You know that every system Torus operates depends on the network to be seen, controlled, and kept safe, so you treat uptime as a safety function, not a convenience.
• You're calm when alarms stack up, and you decide quickly what matters most: safety first, then availability, then performance.

You catch degradation before it becomes an outage, you never make a change that hasn't been approved, and you escalate with the evidence the next tier needs. You hold your shift to a high bar for accuracy and documentation, and you make the people around you better at protecting the systems we all depend on.

Responsibilities

• Execute network and infrastructure alert responses within documented procedures across our sites, building toward independent diagnosis.
• Perform system and alert analysis across network fabric and connected infrastructure (switches, CRAC and chiller loops, ATS, site monitoring sensors).
• Coordinate with Grid Operators on uptime, and field service for hands-on-site fixes.
• Partner with engineering teams to build and follow runbooks during incidents, and escalate per established playbooks when something falls outside documented procedure.
• Participate in on-call rotations with senior support.
• Monitor system health through existing dashboards, flag anomalies, and keep tickets and logs complete and current.
• Manage your own task list and meet assigned response windows.
• Communicate alert status clearly at every handoff.
• Help build and refine the playbooks and procedures you work from as our systems and tooling mature.
• Ask questions and seek feedback actively as you build independent judgment.

Required Experience

• 4+ years in network operations or a NOC environment, with some hands on configuration exposure
• Solid grasp of networking fundamentals: TCP/IP, VLANs, routing and switching basics, and common troubleshooting patterns
• Proven experience executing documented procedures precisely, and recognizing when a situation falls outside them
• Hands-on experience with network monitoring and ticketing platforms
• Clear written and verbal communication for shift handoffs and status updates
• Must work on a rotating schedule, including nights, weekends, and holidays

Preferred Experience

• CCNP or similar certification in progress or completed
• Exposure to compute or infrastructure systems, such as servers, cooling, or power distribution, in addition to networking
• Experience in a multi site or distributed network environment
• Familiarity with change control processes (ITIL or similar)
• Comfortable working where procedures and tooling are still evolving, and interest in helping shape them
• Interest in growing into roles with broader technical scope and ownership

Additional Details

Background Check All candidates are subject to a background check.

Location + Travel The role is hybrid remote with regular onsite work at our GigaOne warehouse in Salt Lake City (air-conditioned). May require occasional onsite work at our South Salt Lake HQ Warehouse and/or Springville R&D Warehouse (air-conditioned and non air-conditioned).

Schedule Full-Time, Salaried (Requires rotational on-call work including nights and weekends.)

Pay and benefits

Compensation $80,000-100,000 (Note: We have the flexibility to hire at different levels, which may impact the corresponding pay range.)

Work Authorization Applicants must already have the legal authorization to work in the US without requiring any employer sponsorship.

Physical Requirements

• Regularly operates a computer and other peripheral office equipment such as a printer or mouse.
• When on the production floor, required to don personal protective equipment to include, but not limited to ear protection, gloves, eye protection and/or safety helmet.
• When on the production floor, ability to observe, detect and respond to audible and visual machine malfunction warnings.
• Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.
• Must report to work reliably and with the ability to use full and unimpaired skills and judgment to safely execute your job.
• Proficiency in reading, writing, and speaking English required.

Our Perks & Benefits

Benefits eligibility is based on employment status.

• Financial
• Employee Rewards Package including equity
• 401(k) Retirement Savings Plan

• Torus paid life and AD&D Insurance with options to purchase additional coverage
• Voluntary short- and long-term disability insurance
• Health & Wellness

Health Benefits Package

• Choice between traditional PPO or HSA-eligible medical plans with Torus covering 50% of medical premiums; Dental insurance; and Vision insurance
• Plan participants have access to telehealth services, mental health support and coaching, and exclusive discounts on brands, dining, entertainment, and more.

• Time Off
• Unlimited discretionary PTO or 10 days annual PTO
• 10 paid company holidays
• Waiting period-free 100% paid parental leave
• Culture & Community

• Regular company-wide offsites to showcase our progress and learnings. A time to step back, think strategically, and work on the business together.
• Team members receive Torus branded gear

Peer Recognition Program

• Fully stocked break rooms with free snacks and drinks. Because great work deserves great fuel.
• #li-lw #li-hybrid

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