Network Specialist 1

About the role

The Network, Unified Telecom, and Security Operations Division of the Office of Administration/Office for Information Technology (OA/OIT), is seeking a motivated Network Specialist 1 to support essential telecommunications and contact center services. You will work with a variety of communication platforms while helping users overcome technical challenges. This position offers hands-on experience with current technologies and the chance to collaborate with skilled technical professionals. Bring your troubleshooting mindset and grow your career in a role that supports agencies across the Commonwealth.

In this role, you will help support and maintain contact center and telecommunications services that Commonwealth agencies rely on each day. You will troubleshoot issues, assist with system administration activities, and help keep communication platforms operating effectively. As a Network Specialist 1, you will perform the following duties:

• Technical Support: Diagnose and resolve hardware, software, connectivity, and application issues affecting contact center users
• System Maintenance: Assist with installing, configuring, testing, maintaining, and upgrading contact center applications and telecommunications equipment
• Service Monitoring: Monitor system performance, availability, and connectivity to identify operational issues and support corrective actions
• User Assistance: Provide guidance on contact center applications, call routing, auto attendants, Microsoft Teams, and related communication services
• Configuration Tasks: Maintain call flows, user accounts, call queues, routing assignments, and system settings based on established requirements
• Documentation Management: Record service requests, troubleshooting activities, equipment information, and resolutions while maintaining accurate technical records

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, two days in office, three days telework per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Successful completion of the Information Technology Intern – Bachelor Program; or
• Three years of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment; or
• One year of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment, and an associate's degree in any information technology field; or
• An equivalent combination of experience and training that includes one year of experience providing information technology support services including hardware and software installation, operation, and maintenance within a network environment.

Other Requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirement

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

Additional information

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.