Network Voice Administration - Tampa, FL

Role

• Network Voice Administration
• Location: Tampa, FL
• Duration: Fulltime

BGV will be done for the selected candidates.

Key Skill - 7 to 9 years of experience in CISCO IPT solutions and SIP infrastructure.

Must have

• Skills to support Cisco IPT solutions and additionally SIP infrastructure based on the Oracle/ACME SBC controllers.
• Working with Cisco TAC (HDS, CUIC, Finesse, Chat, Rogger, and PG's) - Develop custom reports on Cisco CUIC
• Scripting new call flows for new call centers, including UAT testing with end user
• Understand the following based on specialty; IP Telephony, routing, switching, gateways, site surveys, video endpoints, video infrastructure, QOS, Core Unified Communications, Presence and/or customer contact applications
• Knowledge and experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service
• Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICM and UCCE/UC integration
• Experience with Call Manager (up to and including 10.x), Unity and Unity Connection, Cisco Emergency Responder
• Ability to troubleshoot UCCE issues including: scripting, reading logs, pulling logs from server platform
• Work with Finesse gadgets - Experience in the design, development, integration, testing, and implementation of a large contact center systems
• Develop and maintain the implementation Work Breakdown Structure (WBS) for a large scale deployment
• Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, and Digit manipulation, Dial Plan design
• Experience with SBC technologies including Oracle/Acme, Cisco CUBE or CUSP (Oracle SBC experience is a plus)
• Excellent presentation/verbal communication skills and the ability to train and mentor other team members
• Ability to work well both independently, and in a team environment
• Developing new UCCE / UCCX applications and maintaining legacy applications.
• Experience with the following technologies/platforms: Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified IM and Presence, Cisco Unified MeetingPlace, Cisco Unified Contact Center Express, Cisco Unified Attendant Console, Cisco Unified Border Element, VMWare, Cisco Integrated Management Console
• Experience with the following telephony protocols or circuits: SIP, SCCP, MGCP, PRI, and H.323
• Exposure and hands-on experience in the following routing protocols: BGP4, OSPF, EIGRP, RIP, and Ethernet Switching
• SME Troubleshooting problems and managing escalations provide solution for issues in timely manner.
• SME technical expert to drive T2/T3 staff and vendors to resolve complex problems.
• Technical leader for incidents, diagnosis and determining the most effective way of resolving problems.
• Lead in testing new tools and developing operational requirements.
• Forward thinking in audit and compliance efforts including risk review, business monitoring, documentation of policies and procedures.
• Review and audit projects documentation for project delivery team.
• Drive automation initiatives for the system maintenance activities.
• Drive support groups to automate processes to increase group’s efficiency.
• Support future process conversion projects into Global Voice Operations organization.
• Validate builds for cost savings and driving optimization projects to meet cost objectives.
• Fluent English skills both written and oral are a requirement.
• Good Communication Skills and Team Skills.
• Strong analytical capabilities in Voice Operations and Call Management system and Project Management concepts
• Industry certifications: CCNP Voice or better

Additional Information

All your information will be kept confidential according to EEO guidelines.