New Patient Coordinator - Sleep Lab/Clinic - Full Time 8 Hour Day Shift (Non Union)

About the role

Register, schedule appointments, authorizations, and request medical records prior to all new patient appointments. Assists/coordinates patient appointments and follow up, focusing on the initial evaluation. Admits and completes financial paperwork and financial clearance for new and existing potential patients.

Participates in clinic flow and efficiency data collection metrics and provides recommendations for process improvement.

Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types. Provides back-up to admitting coordinator as needed. Assists the office with clerical duties and other duties as assigned.

Essential Duties

• Clerical: Demonstrates accuracy and thoroughness in entering information into computer systems.
• Complete TAR requests, follow-up with Medical Groups and IPA's for follow-up visits.
• Assure all notes of verification, eligibility and authorizations are documented in medical records.
• Assists patients with all financial needs and assure when LOA's or contract issues arise that they are clear prior to the patient being seen.

Schedules patient's evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient's needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed.

Patient Navigation/Customer Service/Patient Analytics/ Quality & Performance /Outreach: Acts as a liaison between USC and referring physicians by completing outreach activities including meeting with large referral sources on a monthly basis, visiting dialysis centers and assisting with producing marketing materials.

• Analyzes data in Cerner to track key patient statistics including time from referral to listing, total time to complete evaluation and patient satisfaction.
• Acts as a patient liaison and single point of contact for patients and caregivers and takes accountability for their patient experience.
• Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel.

Greets patients in a courteous and professional manner. Participates in clinic flow and efficiency data collection metrics and provides documentation and recommendations for process improvement as well as participating in the implementation of new processes. Participates in Quality Management activities such as assisting Survey Readiness and analyzes quality data and makes recommendations for compliance.

Under direction, refers patients to internal supportive care services: dietician, social worker, financial counselor, chaplain, etc. Educates and encourages patients on ways to keep and update their own plan of care and medical records. Escorts patients to other departments if needed, provides directions to other departments within USC system.

Assists patients to overcome barriers to care, e.g. transportation, childcare, coordination of translation services, financial assistance by directing patients and caregivers to community resources and services. Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel.

Works with various hospital personnel to resolve issues and accommodate patient.

• Teamwork/Collaboration: Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.
• Works independently and in a team setting.
• Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor.

Qualifications

• Req High school or equivalent
• Pref Degree in related field OR
• Pref Degree in related field

• Pref 2 years Experience in acute care or ambulatory care setting.
• Pref Experience with financial clearance.
• Req Familiarity with Word processing, Microsoft Outlook.
• Req Analytical and problem-solving skills including ability to analyze patient data from multiple systems.
• Req Quality management skills including ability to identify quality metrics and tracking of complex regulatory requirements.
• Pref Knowledge of medical terminology.
• Pref Familiarity with GE Centricity Business, Cemer, PBAR and scheduling software.

As part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center. With its 40-year legacy of personalized care from expert physicians, experienced nurses and a dedicated staff the community has come to know and trust, USC–VHH brings patients the latest medical advancements and 24/7 emergency services. Join this world-class team providing highly-specialized care, up-to-the-minute research and innovative clinical trials.

Pay and benefits

The hourly rate range for this position is $25 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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