New York Metro Area Manager

About the role

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.

Position Overview

The Area Manager is responsible for leading a portfolio of Diptyque stores to achieve sales growth, operational excellence, and a consistently elevated client experience. This role partners closely with Store Managers to drive performance, develop talent, and ensure alignment with brand standards and strategic goals. The Area Manager serves as a key liaison between store teams, the Regional Sales Director, and cross-functional partners, fostering a culture of accountability, collaboration, and innovation.

The job description may include additional responsibilities as assigned.

Key Responsibilities

Sales & Business Development

• Drive top-line sales and profitability across all stores in the area
• Analyze business performance and develop actionable strategies to meet or exceed targets
• Lead new product launches and ensure successful execution at store level
• Monitor inventory needs and partner with allocation teams to support business demands
• Share best practices and ensure consistent execution across locations

Talent Leadership & Development

• Recruit, onboard, and retain top talent across the area
• Partner with Store Managers to build high-performing teams and succession plans
• Conduct regular coaching, feedback, and performance reviews
• Foster an inclusive and inspiring work environment aligned with Diptyque's values
• Support training initiatives and ensure ongoing development of store teams

Client Experience

• Champion Diptyque's signature service and selling ceremony across all stores
• Coach teams on clienteling strategies and CRM utilization
• Ensure stores meet or exceed client experience evaluation goals
• Support omnichannel initiatives and ensure teams are trained on tools and expectations

Marketing & Events

• Partner with retail marketing to plan and execute in-store events
• Monitor competitive activity and share insights with leadership
• Support local marketing efforts for new store openings and activations

New Store Openings

• Collaborate with regional and cross-functional teams to support new store openings
• Lead recruitment, onboarding, and training of new store teams
• Coordinate inventory delivery, merchandising setup, and operational readiness
• Ensure successful launches aligned with brand standards and client experience expectations

Operations & Visual Merchandising

• Ensure operational standards and brand guidelines are consistently upheld
• Oversee inventory management, shrinkage control, and safety compliance
• Maintain high visual merchandising standards across all locations
• Partner with Store Managers to resolve operational challenges and implement solutions

Compliance & Policy Adherence

• Ensure all stores operate in alignment with company policies, labor laws, and safety standards
• Partner with HR on employee relations matters, documentation, and performance management
• Maintain accurate records and ensure timely submission of required documentation

Strategic & Cross-Functional Leadership

• Act as a key partner to the Regional Sales Director in shaping regional strategy and priorities
• Collaborate with HR, Marketing, Training, and Operations to support business needs
• Provide insights and feedback from the field to inform corporate initiatives and decision-making

Qualifications & Skills

• Minimum 3 years of luxury retail store management experience
• Minimum 2 years of multi-unit management experience
• Bachelor's degree in a related field preferred
• Proven ability to lead remote teams and drive results
• Strong business acumen and analytical skills
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Flexible schedule including evenings and weekends as needed
• Passion for the luxury and beauty industry

Additional information

Diptyque Paris is committed to fostering an inclusive and diverse workplace where all employees are valued and respected. We believe in the power of collective momentum, recognizing that each individual's unique perspective and contributions drive our success. Diptyque Paris does not tolerate discrimination of any kind and strives to create an environment where everyone can contribute to their fullest potential.

Pay and benefits

The salary offered will be determined based on candidates' relevant skills, experience, and geographic region. We leverage salary transparency in every market for a seamless candidate experience. In addition to base salary, the total compensation package for this position may include bonus potential, competitive benefits, and other perks.

Salary

$120,000 to $140,000

Diptyque is committed to diversity in all its forms and considers each application carefully.